Infra Team Lead — Performance & Reliability Champion

IT by Design Philippines Inc.; Murcia; On-site; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

HMO Day 1

Life & Pet Insurance

Govt Benefits

13th Month Pay

Annual Bonus

Free Meals

Career Growth & Leadership

Global Employee‑First Culture

Job summary

IT By Design Philippines Inc. is seeking a Technical Team Lead – Infrastructure Support to lead a hands‑on infrastructure team ensuring performance, availability, and reliability across servers, networks, storage, and cloud environments.

You will drive operational excellence in a fast‑paced setting, oversee incident resolution, and mentor staff to meet SLAs while continuously improving processes and security compliance. This role offers growth within a global MSP framework.

Qualifications

• 5+ years of experience in IT Infrastructure Support.
• Proven experience leading technical/infrastructure teams.
• Strong knowledge of IT infrastructure, including servers, networks, storage, and cloud environments.
• Strong troubleshooting, problem-solving, and decision‑making skills.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Lead and mentor a technical team supporting servers, networks, storage, cloud, and other infrastructure environments.
• Oversee monitoring, troubleshooting, maintenance, and resolution of infrastructure issues.
• Manage daily team operations, ensuring SLA, FCR/FTR, ticket quality, and resolution targets are achieved.
• Act as the escalation point for complex technical issues and stakeholder concerns.
• Coordinate infrastructure upgrades, migrations, patching, and improvement initiatives.
• Develop and enforce operational procedures, workflows, and best practices.
• Monitor team performance, ticket ageing, utilization, CSAT, and other operational KPIs.
• Identify opportunities for automation, optimization, and continuous improvement.
• Ensure compliance with security requirements, IT standards, and organizational policies.

Skills

IT Infrastructure

Team Leadership

Cloud Environments

Networks & Servers

Troubleshooting

Communication Skills

Prioritization

Job description

IT By Design Philippines Inc. is seeking a Technical Team Lead – Infrastructure Support to lead a hands‑on infrastructure team ensuring performance, availability, and reliability across servers, networks, storage, and cloud environments.

You will drive operational excellence in a fast‑paced setting, oversee incident resolution, and mentor staff to meet SLAs while continuously improving processes and security compliance. This role offers growth within a global MSP framework.