Technical Team Lead

IT by Design Philippines Inc.; Mabalacat; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO Day 1 with 3 dependents

Life & Pet Insurance

Government-mandated benefits

13th Month Pay

Annual Performance Review & Bonus

Free Meal, Coffee & Snacks

Career Growth & Leadership

Global, Employee-First Culture

Job summary

IT By Design (ITBD) is seeking a Technical Team Lead – Infrastructure Support in the Philippines to lead a hands-on infrastructure team focused on servers, networks, storage, and cloud environments. You will drive operational excellence, ensure SLA targets, and guide incident resolution in a fast-paced MSP context.

You bring 5+ years in IT infrastructure support, proven leadership, strong troubleshooting, and excellent communication to manage stakeholders and coordinate upgrades, automation, and

Qualifications

• 5+ years of experience in IT infrastructure support.
• Proven experience leading technical/infrastructure teams.
• Strong knowledge of servers, networks, storage and cloud environments.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Lead and mentor a technical team supporting servers, networks, storage, cloud and other infrastructure environments.
• Oversee monitoring, troubleshooting, maintenance and resolution of infrastructure issues.
• Manage daily team operations, ensuring SLA, FCR/FTR, ticket quality and resolution targets.
• Act as escalation point for complex technical issues and stakeholder concerns.
• Coordinate infrastructure upgrades, migrations, patching and improvement initiatives.
• Develop and enforce operational procedures, workflows and best practices.
• Monitor team performance, ticket ageing, utilization, CSAT and other KPIs.
• Identify opportunities for automation, optimization and continuous improvement.
• Ensure compliance with security requirements, IT standards and organizational policies.

Skills

IT infrastructure

Team leadership

Troubleshooting

Stakeholder mgmt

Communication

Multitasking

Job description

About the role

IT By Design (ITBD) is looking for a Technical Team Lead – Infrastructure Support to lead a technical team responsible for the performance, availability, and reliability of IT infrastructure. This role is ideal for an experienced infrastructure professional who combines strong hands‑on technical expertise with proven team leadership and can drive operational excellence in a fast‑paced environment.

Key responsibilities

• Lead and mentor a technical team supporting servers, networks, storage, cloud, and other infrastructure environments.




• Oversee monitoring, troubleshooting, maintenance, and resolution of infrastructure issues.




• Manage daily team operations, ensuring SLA, FCR/FTR, ticket quality, and resolution targets are achieved.




• Act as the escalation point for complex technical issues and stakeholder concerns.




• Coordinate infrastructure upgrades, migrations, patching, and improvement initiatives.




• Develop and enforce operational procedures, workflows, and best practices.




• Monitor team performance, ticket ageing, utilization, CSAT, and other operational KPIs.




• Identify opportunities for automation, optimization, and continuous improvement.




• Ensure compliance with security requirements, IT standards, and organizational policies.

About you

• 5+ years of experience in IT Infrastructure Support.




• Proven experience leading technical/infrastructure teams.




• Strong knowledge of IT infrastructure, including servers, networks, storage, and cloud environments.




• Strong troubleshooting, problem-solving, and decision‑making skills.




• Excellent communication and stakeholder management skills.




• Ability to work under pressure and manage multiple priorities.

Benefits

• HMO coverage from Day 1 with 3 free dependents




• Life & Pet Insurance




• Government‑mandated benefits




• 13th Month Pay




• Annual Performance Review & Bonus




• Free Meal, Coffee & Snacks




• Career Growth & Leadership Opportunities




• Global, Employee-First Culture

About us

IT By Design (ITBD) is a global leader in engineering talent solutions, AI transformation programs, and growth enablement services for Managed Service Providers (MSPs). With 800+ employees across the US, India, and the Philippines, we help MSPs scale capacity, improve capability, and operate with clarity.