Infrastructure Lead

Orange and Bronze Software Labs Ltd, Co.; Metro Manila; Hybrid; PHP 2,000,000 - 3,200,000; Full time

Job summary

Orange and Bronze Software Labs Ltd, Co. seeks a Senior Infrastructure Lead to be the primary accountability point across Infrastructure, Applications, Security, and Business teams. You will drive service stability, operational excellence, and continuous improvement across the infrastructure landscape, including AWS cloud platforms.

The role is hybrid, with four on-site days in Makati and one remote day. You will lead cross-functional coordination, manage incident and change governance, maintain

Qualifications

• 7-10+ years in infrastructure operations or service delivery leadership.
• Strong experience with ITIL/ITSM processes and operational governance.
• Experience coordinating cloud and hybrid infrastructure operations (AWS preferred).
• Proven ability to manage cross-functional stakeholders and communicate with business leaders.
• Experience in incident and change management at enterprise scale.
• Strong documentation, audit, and compliance management experience.

Responsibilities

• Own operational governance for infrastructure activities, including patching, incident management, change management, and maintenance planning.
• Lead cross-functional coordination between Infrastructure, Applications, Security, and Business stakeholders.
• Manage change planning, maintenance windows, impact assessments, and stakeholder communications before, during, and after execution.
• Drive service stability and reliability, analyzing incidents, problem trends, and operational metrics to reduce outages and improve predictability.
• Ensure ITSM process adherence (Incident, Problem, Change, Release).
• Maintain audit readiness, documentation, and evidence for compliance and regulatory requirements.
• Define and track operational KPIs and SLAs.
• Promote continuous improvement initiatives and run-the-business optimization.
• Support cloud operations governance in AWS and prepare for expansion to other cloud platforms as needed.

Skills

Infrastructure operations

ITIL/ITSM processes

Cloud/hybrid infra (AWS)

Cross-functional communication

Incident/change management

Documentation/compliance

AWS experience

Tools

AWS

Job description

Job Description

The Infrastructure Lead serves as the primary accountability point across Infrastructure, Application, Security, and Business teams, ensuring operational activities are aligned with business priorities, risk appetite, and governance standards. This role drives service stability, operational excellence, and continuous improvement across the infrastructure landscape, including AWS cloud platforms.

Work Setup: Hybrid - 4 times a week on site, 1 day remote (flexible)

Office Location: Makati City

Duties and Responsibilities

• Own operational governance for infrastructure activities, including patching, incident management, change management, and maintenance planning.
• Lead cross-functional coordination between Infrastructure, Applications, Security, and Business stakeholders.
• Manage change planning, maintenance windows, impact assessments, and stakeholder communications before, during, and after execution.
• Drive service stability and reliability, analyzing incidents, problem trends, and operational metrics to reduce outages and improve predictability.
• Ensure ITSM process adherence (Incident, Problem, Change, Release).
• Maintain audit readiness, documentation, and evidence for compliance and regulatory requirements.
• Define and track operational KPIs and SLAs.
• Promote continuous improvement initiatives and run-the-business optimization.
• Support cloud operations governance in AWS and prepare for expansion to other cloud platforms as needed.

Required Skills & Qualifications

• 7-10+ years in infrastructure operations or service delivery leadership.
• Strong experience with ITIL/ITSM processes and operational governance.
• Experience coordinating cloud and hybrid infrastructure operations (AWS preferred).
• Proven ability to manage cross-functional stakeholders and communicate with business leaders.
• Experience in incident and change management at enterprise scale.
• Strong documentation, audit, and compliance management experience.

Seniority Level

Senior

Employment Type

Full-time

Industries

IT Services, IT Consulting, and Software Development