Infrastructure Team Lead — Reliability & Ops Excellence

IT by Design Philippines Inc.; Mabalacat; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

HMO Day 1 with 3 dependents

Life & Pet Insurance

Government-mandated benefits

13th Month Pay

Annual Performance Review & Bonus

Free Meal, Coffee & Snacks

Career Growth & Leadership

Global, Employee-First Culture

Job summary

IT By Design (ITBD) is seeking a Technical Team Lead – Infrastructure Support in the Philippines to lead a hands-on infrastructure team focused on servers, networks, storage, and cloud environments. You will drive operational excellence, ensure SLA targets, and guide incident resolution in a fast-paced MSP context.

You bring 5+ years in IT infrastructure support, proven leadership, strong troubleshooting, and excellent communication to manage stakeholders and coordinate upgrades, automation, and

Qualifications

• 5+ years of experience in IT infrastructure support.
• Proven experience leading technical/infrastructure teams.
• Strong knowledge of servers, networks, storage and cloud environments.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.

Responsibilities

• Lead and mentor a technical team supporting servers, networks, storage, cloud and other infrastructure environments.
• Oversee monitoring, troubleshooting, maintenance and resolution of infrastructure issues.
• Manage daily team operations, ensuring SLA, FCR/FTR, ticket quality and resolution targets.
• Act as escalation point for complex technical issues and stakeholder concerns.
• Coordinate infrastructure upgrades, migrations, patching and improvement initiatives.
• Develop and enforce operational procedures, workflows and best practices.
• Monitor team performance, ticket ageing, utilization, CSAT and other KPIs.
• Identify opportunities for automation, optimization and continuous improvement.
• Ensure compliance with security requirements, IT standards and organizational policies.

Skills

IT infrastructure

Team leadership

Troubleshooting

Stakeholder mgmt

Communication

Multitasking

Job description

IT By Design (ITBD) is seeking a Technical Team Lead – Infrastructure Support in the Philippines to lead a hands-on infrastructure team focused on servers, networks, storage, and cloud environments. You will drive operational excellence, ensure SLA targets, and guide incident resolution in a fast-paced MSP context.

You bring 5+ years in IT infrastructure support, proven leadership, strong troubleshooting, and excellent communication to manage stakeholders and coordinate upgrades, automation, and