Infra Tech Knowledge Support Specialist

Accenture in the Philippines; Mandaluyong; On-site; PHP 480,000 - 600,000; Full time

Job summary

Accenture in the Philippines seeks a knowledge management specialist to serve as a single point of contact for client teams, product development teams and/or sales teams. You will answer questions about core product functionality, offerings, services, and connect clients with the right experts for demonstrations.

Day-to-day work includes researching across systems and tracking tools to support KM processes and ensure accurate information flow within the team.

Qualifications

• Content assessment at intermediate level.
• Issue management at advanced level.
• Knowledge management administrative process design at intermediate level.
• Records management at advanced level.
• Research analysis and interpretation at advanced level.

Responsibilities

• Act as a single point of contact for knowledge management support for client teams, product development teams and/or sales teams.
• Perform research in various systems and tracking tools to support knowledge management and information discovery.

Skills

Content Assessment

Issue Management

Knowledge Management Administrative

Records Management

Research Analysis

Job description

Accenture in the Philippines seeks a knowledge management specialist to serve as a single point of contact for client teams, product development teams and/or sales teams. You will answer questions about core product functionality, offerings, services, and connect clients with the right experts for demonstrations.

Day-to-day work includes researching across systems and tracking tools to support KM processes and ensure accurate information flow within the team.