Infra Tech Support Practitioner

Accenture in the Philippines; Mandaluyong; Vor Ort; PHP 480.000 - 600.000; Vollzeit

Zusammenfassung

Accenture in the Philippines seeks a knowledge management specialist to serve as a single point of contact for client teams, product development teams and/or sales teams. You will answer questions about core product functionality, offerings, services, and connect clients with the right experts for demonstrations.

Day-to-day work includes researching across systems and tracking tools to support KM processes and ensure accurate information flow within the team.

Qualifikationen

• Content assessment at intermediate level.
• Issue management at advanced level.
• Knowledge management administrative process design at intermediate level.
• Records management at advanced level.
• Research analysis and interpretation at advanced level.

Aufgaben

• Act as a single point of contact for knowledge management support for client teams, product development teams and/or sales teams.
• Perform research in various systems and tracking tools to support knowledge management and information discovery.

Kenntnisse

Content Assessment

Issue Management

Knowledge Management Administrative

Records Management

Research Analysis

Jobbeschreibung

Act as a single point of contact for knowledge management support for client teams, product development teams and/or sales teams. Support ranges from answering questions related to the key functionality of the products, offerings, services etc. or identifying the appropriate team members to handle client demonstrations. Perform research in various systems and tracking tools.

MANAGEMENT LEVEL DESCRIPTORS

Complexity (Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as measured by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g. Executives, Supervisor, etc.)):

Requires analysis and solving of lower-complexity problems.

Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management.

Authority (Power to influence or complete assignments independently, and ability to make decisions, as measured by latitude to devise work products or plans, reliance on instruction, and decision-making ability): Requires moderate of level instruction on daily work tasks and detailed instructions on new assignments.

Impact or Decision Impact (Risk or consequences in the event of failure, as measured by range of expected impact such as within a team or across a team or area of responsibility and level of risk): Decisions impact own work and may impact the work of others.

Scope (Degree of accountability for assigned tasks, our clients and/or the organization, as measured by size of work effort and scale of entity and/or program): Individual contributor as a part of a team, with a focused scope of work.

JOB PROFILE SKILLS (Skill - Skill Proficiency)

• Content Assessment - Intermediate
• Issue Management - Advanced
• Knowledge Management Administrative Process Design - Intermediate
• Records Management - Advanced
• Research Analysis and Interpretation - Advanced

Act as a single point of contact for knowledge management support for client teams, product development teams and/or sales teams. Support ranges from answering questions related to the key functionality of the products, offerings, services etc. or identifying the appropriate team members to handle client demonstrations. Perform research in various systems and tracking tools.

MANAGEMENT LEVEL DESCRIPTORS

Complexity (Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as measured by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g. Executives, Supervisor, etc.)):

Requires analysis and solving of lower-complexity problems.

Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management.

Authority (Power to influence or complete assignments independently, and ability to make decisions, as measured by latitude to devise work products or plans, reliance on instruction, and decision-making ability): Requires moderate of level instruction on daily work tasks and detailed instructions on new assignments.

Impact or Decision Impact (Risk or consequences in the event of failure, as measured by range of expected impact such as within a team or across a team or area of responsibility and level of risk): Decisions impact own work and may impact the work of others.

Scope (Degree of accountability for assigned tasks, our clients and/or the organization, as measured by size of work effort and scale of entity and/or program): Individual contributor as a part of a team, with a focused scope of work.

JOB PROFILE SKILLS (Skill - Skill Proficiency)

• Content Assessment - Intermediate
• Issue Management - Advanced
• Knowledge Management Administrative Process Design - Intermediate
• Records Management - Advanced
• Research Analysis and Interpretation - Advanced