Infra Knowledge Management Specialist

Accenture PLC; Mandaluyong; On-site; PHP 350,000 - 650,000; Full time

Job summary

Accenture PLC in Manila seeks a knowledge management support professional to act as a single point of contact for client, product development, and sales teams. You will answer questions about core product functionality and guide demonstrations, while conducting research across systems and tracking tools to ensure accurate information flow.

The role emphasizes content assessment, issue management, and records management, with opportunities to optimize KM processes and collaborate with diverse

Qualifications

• Content assessment and knowledge management workflow execution.
• Advanced issue management and resolution in a KM context.
• Knowledge management admin processes design and optimization.
• Records management and data governance required.
• Research, analysis and interpretation to support client teams.

Responsibilities

• Act as single point of contact for KM support to client, product development, and sales teams.
• Field questions about product functionality, offerings, and services.
• Identify and route inquiries to appropriate teams for demonstrations.
• Perform research in various systems and tracking tools.

Skills

Content Assessment

Issue Management

Knowledge Management Administrative

Records Management

Research Analysis and Interpretation

Job description

Accenture PLC in Manila seeks a knowledge management support professional to act as a single point of contact for client, product development, and sales teams. You will answer questions about core product functionality and guide demonstrations, while conducting research across systems and tracking tools to ensure accurate information flow.

The role emphasizes content assessment, issue management, and records management, with opportunities to optimize KM processes and collaborate with diverse