Knowledge Management Support Specialist

Accenture PLC; Manila; On-site; PHP 300,000 - 600,000; Full time

Job summary

Accenture PLC in Manila is seeking a knowledge management specialist to serve as the single point of contact for client teams, product development teams, and sales teams. You will answer questions about key product functionalities and connect clients with the right experts to support demonstrations, ensuring informed decisions.

The role requires strong research skills, proficiency in managing knowledge assets, and the ability to navigate multiple systems and tracking tools.

Qualifications

• Content knowledge and analysis for knowledge management.
• Advanced issue management and problem solving.
• Knowledge Management Administrative Process Design and documentation.
• Records management and archival practices.
• Research, analysis and interpretation of information across systems.

Responsibilities

• Act as a single point of contact for knowledge management support for client teams, product development teams and/or sales teams.
• Answer questions related to key product functionalities, offerings, services, etc., and connect clients to the right experts for demonstrations.
• Perform research in various systems and tracking tools to support knowledge workflows.

Skills

Content Assessment

Issue Management

Knowledge Management Administrative  ?

Records Management

Research Analysis and Interpretation

Job description

Accenture PLC in Manila is seeking a knowledge management specialist to serve as the single point of contact for client teams, product development teams, and sales teams. You will answer questions about key product functionalities and connect clients with the right experts to support demonstrations, ensuring informed decisions.

The role requires strong research skills, proficiency in managing knowledge assets, and the ability to navigate multiple systems and tracking tools.