Information Technology Support Supervisor

J&T Express; Pasig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

J&T Express is seeking an IT Supervisor to oversee staff during repairs and installations, train new recruits, and analyze and optimize IT processes. The role emphasizes developing schedules, delegating tasks, and delivering reliable service and customer support.

The candidate should bring a Bachelor's degree in IT/CS and at least 5 years of relevant experience; knowledge of e-commerce or logistics IT is a plus, with strong leadership and project management skills to drive improvements across

Qualifications

• Bachelor's degree in Information Technology, Computer/Software Engineering, or related field.
• At least 5 years relevant work experience in Information Technology or similar field preferred.
• Experience in E-Commerce or Logistics is a plus.

Responsibilities

• Analyzing existing computer systems and making recommendations for upgrades and improvements.
• Developing and overseeing the installation of systems, including software and hardware.
• Performing tests and troubleshooting, as well as quality assurance.
• Implementing safety procedures and data recovery plans.
• Recruiting, training, and evaluating staff members.
• Developing user manuals, as well as policies, procedures, and safety protocols.
• Collaborating with other departments in IT system development.
• Ensuring installations, maintenance, and upgrades are on schedule and meet client specifications.
• Delegating tasks and developing budgets and work schedules.

Skills

Written communication

Verbal communication

Interpersonal skills

Leadership

Multi-project management

Project management

IT software knowledge

Education

Bachelor's degree in IT/CS

Job description

The IT Supervisor’s responsibilities include supervising staff while they complete repairs and installations, providing training to new recruits, scrutinizing existing processes, writing reports, developing work schedules, and delegating tasks. IT Supervisor should also be able to develop optimization strategies and provide excellent customer service.

QUALIFICATIONS

• Bachelor's degree in Information Technology, Computer/Software Engineering, or related field.
• At least 5 years relevant work experience in Information Technology or similar field preferred.
• Experience in E-Commerce or Logistics is a plus.

KNOWLEDGE, SKILLS, & ABILITIES

• Good written and verbal communication skills.
• Excellent interpersonal and leadership skills
• Ability to handle multiple projects simultaneously and work under pressure.
• Strong organization and project management skills.
• Strong knowledge in relevant IT programs and software.

DUTIES AND RESPONSIBILITIES

• Analyzing existing computer systems and making recommendations for upgrades and improvements.
• Developing and overseeing the installation of systems, which include software and hardware.
• Performing tests and troubleshooting, as well as quality assurance.
• Implementing safety procedures and data recovery plans.
• Recruiting, training, and evaluating staff members.
• Developing user manuals, as well as policies, procedures, and safety protocols.
• Collaborating with other departments and professionals in the development of IT systems.
• Ensuring all installations, maintenance, and upgrades are carried out on schedule and to client specifications.
• Delegating tasks and developing budgets and work schedules.

Staying up-to-date with field advancements and ensuring the team receives refresher training as wel