Senior IT Operations Officer

Private Advertiser; Makati; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

HMO coverage

13th-month pay

Paid leave benefits

Onsite Makati

Day Shift

Career growth

Supportive environment

Job summary

Private Advertiser is seeking an experienced Senior IT Operations Lead to oversee day-to-day IT operations, provide senior-level support, and manage infrastructure, cloud environments, and security.

The role requires strong technical leadership, excellent communication, and the ability to balance hands-on work with strategic IT initiatives, including ISO 27001 compliance and vendor coordination.

Qualifications

• 5+ years of progressive experience in IT Support, Systems Administration, IT Operations, or similar.
• Strong leadership or supervisory experience of a small IT team.
• Excellent verbal and written communication skills; ability to explain technical matters to non-technical stakeholders.

Responsibilities

• Oversees day-to-day IT operations and resolves issues.
• Manages Windows Server environments, upgrades, and monitoring.
• Administers Microsoft 365 and Google Workspace accounts, security, and migrations.
• Lead or support on-premises to cloud migrations and infrastructure upgrades.
• Coordinate with external IT vendors and service providers.
• Maintain IT documentation, configurations, asset records, and knowledge bases.

Skills

IT Operations

Leadership

Troubleshooting

Communication

Security

Education

Bachelor's degree in IT/CS

Tools

Windows Server

Microsoft 365

Google Workspace

Job description

IT Operations Lead

Position Summary

We are looking for an experienced Senior IT Support / IT Operations Lead to oversee day-to-day IT operations, provide senior-level technical support, manage from complex escalations to basic issues. The role will have hands-on responsibility across IT infrastructure, systems administration, cloud environments, network operations, security, and technology improvement initiatives.

The ideal candidate is a technically strong and highly communicative IT professional, manage priorities independently, work closely with internal stakeholders and external providers, and take ownership of infrastructure and IT operational requirements. This role requires someone who can balance technical expertise, leadership, problem-solving, and excellent customer service.

Key Responsibilities

• Ensures effective resolution of day-to-day IT issues.

• Oversees daily IT operations, including hardware, software, networks, systems, cloud platforms, and user support.

• Provide hands-on support for hardware, software, operating systems, networks, servers, cloud platforms, and business applications.

• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, operating systems, and business applications.

• Manage and support Windows Server environments, including upgrades, maintenance, troubleshooting, and performance monitoring.

• Administer and support Microsoft 365 and/or Google Workspace, including user accounts, permissions, configurations, security, and migrations.

• Lead or support on-premises to cloud migrations, infrastructure upgrades, system transitions, and technology improvement projects.

• Oversee network infrastructure, including connectivity, Wi-Fi, switches, routers, VPNs, and network troubleshooting.

• Monitor IT systems and infrastructure and proactively identify potential issues, risks, and areas for improvement.

• Manage user access, permissions, device configurations, endpoint security, and IT asset management.

• Support data backup, disaster recovery, business continuity, and information security processes.

• Maintain accurate IT documentation, system configurations, asset records, procedures, and technical knowledge bases.

• Drive adherence to IT security policies and support information security initiatives, including ISO 27001 requirements.

• Coordinate with external IT vendors, service providers, and technology partners, ensuring issues and projects are properly managed.

• Communicate technical matters clearly to both technical and non-technical stakeholders and provide regular updates on IT issues and projects.

• Manage multiple IT priorities and ensure timely resolution of incidents and requests.

• Identify opportunities to improve IT processes, systems, security, and overall user experience.

• Participate in strategic IT initiatives, infrastructure improvements, and technology implementations.

Requirements

• Bachelor's degree or relevant qualification in IT, Computer Science, or a related field.

• 5+ years of progressive experience in IT Support, Systems Administration, IT Operations, Infrastructure, or a similar role.

• Previous experience providing technical leadership or supervising a small IT team.

• Strong hands-on knowledge of Windows environments, Microsoft 365/Google Workspace, networking, cloud platforms, and IT infrastructure.

• Strong experience with Windows Server administration, upgrades, and troubleshooting.

• Experience with cloud migration, infrastructure upgrades, or systems implementation projects.

• Solid understanding of networking, VPNs, endpoint security, access management, backups, and basic network security.

• Familiarity with ISO 27001 and information security management practices.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent verbal and written communication skills, with the ability to explain technical matters clearly to non-technical users and senior stakeholders.

• Strong stakeholder management and interpersonal skills.

• Ability to lead a small team while remaining hands-on with technical work.

• Highly organized, proactive, and capable of managing multiple priorities independently.

• Strong ownership and accountability with a service-oriented mindset.

Preferred Qualifications

• Microsoft, CompTIA, Cisco, AWS, Azure, Google, or other relevant IT certifications.

• Experience supporting hybrid or multi-site environments.

• Experience with IT infrastructure projects, cloud migration, or system implementation.

• Experience working with external IT vendors and managed service providers.

• Exposure to ITIL practices or service management frameworks.

Benefits

• Full-time permanent position

• HMO coverage

• 13th-month pay

• Paid leave benefits

• Onsite work arrangement in Makati

• Day Shift

• Professional development and career growth opportunities

• Supportive and collaborative work environment