IT Specialist

Private Advertiser; Pasig; Presencial; PHP 300.000 - 420.000; Jornada completa

Descripción de la vacante

Private Advertiser in Pasig City, Metro Manila, is seeking an IT Specialist to join its growing technology team. You will provide essential technical support, diagnose issues, and maintain IT infrastructure to ensure smooth operations for employees.

The role requires 1–3 years of helpdesk experience, certification in IT support, strong Windows/macOS knowledge, networking basics, and familiarity with cloud services like Microsoft 365 or Google Workspace.

Formación

• IT support certification or equivalent qualification.
• 1–3 years in helpdesk or IT support.
• Strong Windows/macOS troubleshooting skills.
• Solid networking knowledge (TCP/IP, DNS).
• Experience with ticketing systems and remote support.
• Proficient in Active Directory and user management.
• Clear communication and customer service focus.
• Ability to work independently and in a team.
• Familiarity with cloud services (Microsoft 365/Google Workspace).
• Awareness of IT security best practices.

Responsabilidades

• Provide first and second-level IT support to end users.
• Diagnose and resolve hardware, software, and network issues.
• Install and maintain computer systems and software.
• Perform regular system maintenance and security updates.
• Manage user accounts and access controls per policy.
• Document issues and solutions in the helpdesk system.
• Provide user training on IT systems and best practices.
• Monitor system performance and escalate complex problems.
• Collaborate with senior IT staff and vendors when needed.
• Maintain IT equipment inventory and assist asset management.

Conocimientos

Windows/macOS knowledge

Helpdesk experience

Networking basics (TCP/IP, DNS)

Active Directory

Remote support tools

Ticketing systems

Clear communication

Problem solving

Cloud services (Microsoft 365/Google)

IT security basics

Herramientas

Helpdesk ticketing system

Remote support tools

Active Directory

Microsoft 365

Google Workspace

Descripción del empleo

About the role

We are seeking an Japanese IT Specialist to join our growing technology team in Pasig City, Metro Manila. In this pivotal role, you will provide essential technical support and maintain the integrity of our IT infrastructure, ensuring seamless operations across our organisation. The IT Specialist will be responsible for diagnosing, troubleshooting, and resolving technical issues whilst maintaining high levels of customer service and system reliability. This position is fundamental to enabling our business operations and supporting our employees in their day-to-day technology needs.

Key responsibilities

• Provide first and second-level technical support to end users, responding promptly to IT issues and service requests via helpdesk systems, email, and telephone
• Diagnose, troubleshoot, and resolve hardware, software, and network connectivity issues in a timely manner
• Install, configure, and maintain computer systems, peripherals, and software applications across the organisation
• Perform regular system maintenance, updates, and patches to ensure optimal performance and security
• Manage user accounts, permissions, and access controls in accordance with company policies and security protocols
• Document technical issues, solutions, and resolutions in the helpdesk ticketing system to maintain accurate records
• Provide user training and guidance on IT systems, software applications, and best practices for technology use
• Monitor system performance and identify potential issues before they impact business operations
• Collaborate with senior IT staff and external vendors to elevate complex technical problems requiring specialist attention
• Maintain IT equipment inventory and assist with asset management activities

What we're looking for

• Relevant certification in IT support or a related technical field, such as CompTIA A+, Microsoft Certified Associate, or equivalent qualification
• Proven experience in a helpdesk, IT support, or technical support role for a minimum of 1-3 years
• Strong knowledge of Windows and/or macOS operating systems, including installation, configuration, and troubleshooting
• Solid understanding of networking fundamentals, including TCP/IP, DNS, and common network troubleshooting
• Experience with remote support tools and helpdesk ticketing systems
• Proficiency in active directory management and user account administration
• Excellent problem-solving abilities and a methodical approach to diagnosing technical issues
• Strong communication skills with the ability to explain technical concepts to non-technical users in a clear and patient manner
• Ability to work independently and as part of a team whilst managing multiple priorities
• Demonstrated commitment to continuous learning and staying current with emerging technologies
• Experience with cloud-based services such as Microsoft 365 or Google Workspace is advantageous
• Knowledge of IT security best practices and data protection principles is desirable