INFORMATION TECHNOLOGY SUPPORT

Radtelcom Technologies Corporation; Toledo; On-site; PHP 240,000 - 360,000; Full time

Job summary

Radtelcom Technologies Corporation is seeking an IT Support specialist to act as the first point of contact for user technical issues, troubleshooting hardware, software, and network problems, and helping to keep the IT environment stable.

The role includes installing and configuring software and hardware, managing support tickets, monitoring systems, training users on best practices, and escalating complex problems to senior IT staff as needed.

Responsibilities

• Troubleshooting and diagnostics of computers, printers, mobile devices, and networks.
• Provide customer assistance via calls, emails, and chat.
• Install and configure software, operating systems, and hardware.
• Ticket management using a help desk system.
• System maintenance to monitor IT infrastructure and perform updates.
• User training on programs and cybersecurity best practices.
• Escalate complex issues to higher-level IT staff.

Job description

About the role

IT Support involves providing support to users and being the first point of contact for problem resolution. Troubleshooting hardware, software, and network issues.

Key responsibilities

• Troubleshooting and Diagnostics: Find and fix issues with computers, printers, mobile devices, and networks.
• Customer Assistance: Answer calls, emails, and chat messages from users who need technical help.
• Installation and Setup: Install and configure new software, operating systems, and hardware components.
• Ticket Management: Track, update, and resolve support requests using a help desk database.
• System Maintenance: Monitor IT infrastructure and perform routine updates or backups.
• User Training: Teach users and staff how to use new programs or follow cybersecurity best practices.
• Escalation: Pass complex or unresolved issues up to higher-level IT specialists or engineers.