India Operations Leader: Scale the Delivery Center

oCommerce; Hinoba-an; On-site; PHP 2,645,000 - 5,290,000; Full time

Benefits offered by this job

Competitive salary

In-person workplace

Growth opportunities

Direct collaboration with executive领导

Job summary

oCommerce is seeking a Head of India Operations to lead our India Delivery Center in Mumbai. You will drive operational excellence across all functions and build a high-performing leadership team, with ownership and accountability for end-to-end delivery.

You will translate US priorities into executable plans, shape hiring and workforce strategies, and implement KPI-driven governance to ensure quality and on-time delivery.

Qualifications

• Bachelor’s degree in Business, Engineering, Management, or a related field; MBA preferred.

Responsibilities

• Lead and scale oCommerce's India Delivery Center, ensuring operational excellence across all functions.
• Build, mentor, and lead a high-performing leadership team and foster a culture of ownership and continuous improvement.
• Own end-to-end delivery across Web Development, Creative Production, Digital Marketing, eCommerce Operations, Finance, HR, and Administration.
• Translate business priorities from the US leadership team into clear execution plans and measurable outcomes.
• Drive hiring strategy, workforce planning, and organizational growth to support business expansion.
• Establish and optimize operating processes, SOPs, KPIs, dashboards, and governance mechanisms to improve productivity and quality.
• Ensure projects are delivered on time, within scope, and to the highest quality standards.
• Manage resource planning, workload balancing, and cross-functional collaboration across teams.

Skills

Leadership

People management

Analytical thinking

Stakeholder management

Project management

HR compliance India

Communication skills

Execution mindset

Education

Bachelor’s degree in Business, Engineering, or Management

MBA preferred

Job description

oCommerce is seeking a Head of India Operations to lead our India Delivery Center in Mumbai. You will drive operational excellence across all functions and build a high-performing leadership team, with ownership and accountability for end-to-end delivery.

You will translate US priorities into executable plans, shape hiring and workforce strategies, and implement KPI-driven governance to ensure quality and on-time delivery.