Customer Service Team Lead - Voice Support

Upcap; Southern Manila District; On-site; PHP 167,400 - 223,200; Full time

Job summary

A prominent financial service company in the Philippines seeks candidates with strong people skills and dependability. The role emphasizes effective communication, customer service, and a willingness to learn. Successful candidates will participate in a training program focusing on quality service delivery and continuous improvement. Interested applicants are encouraged to apply promptly, as the job may close early.

Qualifications

• Proven record of punctual and reliable attendance.
• Receptiveness to detailed and frequent performance feedback.
• Ability to work well both independently and in a team environment.
• Willingness to learn about retirement products and tax regulations.

Responsibilities

• Demonstrate strong people skills and attendance reliability.
• Communicate effectively with callers using good skills.
• Learn administrative PC systems to ensure service quality.

Skills

Strong people skills

Dependability

Good oral and written communication skills

Proficiency with keyboard and Windows-based applications

Strong organization and prioritization skills

Customer-focused mindset

Job description

A prominent financial service company in the Philippines seeks candidates with strong people skills and dependability. The role emphasizes effective communication, customer service, and a willingness to learn. Successful candidates will participate in a training program focusing on quality service delivery and continuous improvement. Interested applicants are encouraged to apply promptly, as the job may close early.