Customer Care & Retention Specialist

MCI; San Fernando; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Free meal during training

Career growth and learning

Employee shuttle services

Company retreats and off-site events

Job summary

MCI is seeking a Customer Care Representative to promote products and services, handle inbound inquiries, and retain customers through superior service. The role emphasizes upselling, cross-selling, and achieving sales targets while leveraging CRM tools to maintain customer records.

The position requires 2+ years in retail and inbound sales, strong communication skills, and a customer-focused mindset. Benefits include comprehensive compensation and schedules designed for growth within the

Qualifications

• Must be 18 years or older and have a high school diploma or equivalent.
• 2+ years in retail and inbound sales with a proven sales record.
• Customer-focused mindset with excellent communication skills.

Responsibilities

• Handle customer calls to address inquiries and resolve issues promptly.
• Promote and sell products/services to customers and meet targets.
• Educate customers on features, benefits, and promotions.
• Implement retention strategies to reduce churn and upsell where appropriate.
• Maintain accurate records of interactions and collaboration across teams.

Skills

Retail sales

Inbound sales

CRM software

Communication

Retention

Sales targets

Upselling

Education

High school diploma

Job description

MCI is seeking a Customer Care Representative to promote products and services, handle inbound inquiries, and retain customers through superior service. The role emphasizes upselling, cross-selling, and achieving sales targets while leveraging CRM tools to maintain customer records.

The position requires 2+ years in retail and inbound sales, strong communication skills, and a customer-focused mindset. Benefits include comprehensive compensation and schedules designed for growth within the