Inbound Fraud Specialist – US Card Security Support

TalentLink Outsourcing; Pasay; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Performance-Based Program Incentives

20% Night Differential

Salary Loan

Gym Services

HMO

Use of Sleeping Quarters

Job summary

A leading outsourcing company in Pasay is seeking an Inbound Fraud Specialist to protect customers against fraud. You will handle inbound calls, investigate suspicious activities, and work collaboratively with internal teams. Candidates should possess strong communication and problem-solving skills. Excellent compensation and additional perks are offered, including a performance-based incentive program.

Qualifications

• 6 months of customer service experience, preferably in fraud.
• Strong attention to detail and data security commitment.
• Excellent verbal and written communication skills.

Responsibilities

• Provide support to debit card customers via phone.
• Detect fraud by placing security holds and initiating claims.
• Collaborate with teams to resolve disputes.

Skills

Customer service experience

Strong attention to detail

Excellent communication skills

Problem-solving skills

Adaptability

Education

High school diploma

Job description

A leading outsourcing company in Pasay is seeking an Inbound Fraud Specialist to protect customers against fraud. You will handle inbound calls, investigate suspicious activities, and work collaboratively with internal teams. Candidates should possess strong communication and problem-solving skills. Excellent compensation and additional perks are offered, including a performance-based incentive program.