Inbound Chat Lead Generator — Fueling Growth

Bluehost; Cebu City; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

HMO benefits

Punctuality Bonus

Generous Vacation policy

Job summary

Bluehost is seeking a Lead Generation Specialist (Inbound Chat) to educate prospects, qualify inbound opportunities, and route high-value leads to the Account Executive team. You will engage with inbound chats, understand customer goals, and drive opportunities while collaborating across sales and customer success teams.

The role requires at least 1 year of sales experience in a chat-based environment, strong communication, and a proactive approach to building trust with customers.

Qualifications

• 1 year sales experience or more.
• Experience in a chat-based environment (Chat LOB) is required.
• Must be a customer-focused sales professional.
• Able to thrive in a fast-paced setting.
• Able to maintain accurate CRM records and follow-through.

Responsibilities

• Engage with inbound leads, current customers, chats, and referrals to understand their goals and identify sales opportunities.
• Qualify interest by uncovering customer needs, purchase intent, and readiness to buy, then route high-value SQLs to the appropriate Account Executive team.
• Convert product and technical questions into consultative sales conversations by recommending solutions that address immediate needs and create value.
• Conduct meaningful account reviews to uncover upsell, cross-sell, and expansion opportunities within the existing customer base.
• Respond quickly and professionally to inbound inquiries, ensuring a high-quality customer experience and timely follow-up.
• Collaborate closely with Account Executives, Sales Leadership, Customer Success, and other internal teams to create a smooth customer journey and strong handoffs.
• Maintain accurate records of all customer interactions, lead status, and next steps in the CRM.
• Meet or exceed goals related to lead response time, qualification quality, conversion, and pipeline generation.
• Stay current on Bluehost products, promotions, competitive offerings, and sales processes to confidently position solutions and support customer needs.

Skills

Sales experience

Chat-based selling

Communication skills

Organized

Team collaboration

Tools

CRM software

Job description

Bluehost is seeking a Lead Generation Specialist (Inbound Chat) to educate prospects, qualify inbound opportunities, and route high-value leads to the Account Executive team. You will engage with inbound chats, understand customer goals, and drive opportunities while collaborating across sales and customer success teams.

The role requires at least 1 year of sales experience in a chat-based environment, strong communication, and a proactive approach to building trust with customers.