Call Center Training Pro: Onboarding & Growth

Webhosting; Hinoba-an; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Competitive HMO benefits

Punctuality Bonus

Generous Vacation policy

Job summary

Bluehost, a leading web hosting company, seeks a Training Specialist to design, deliver, and maintain engaging learning experiences for new hires and current staff.

You will develop modules, lead instructor-led and blended sessions, conduct needs analyses, and partner with Operations, HR, and Quality to align training with business goals. If you are passionate about adult learning, this role offers meaningful work and impact.

Responsibilities

• Facilitate new hire, onboarding, product, systems, process, and specialty training programs.
• Deliver engaging instructor-led and blended learning experiences using adult learning best practices.
• Develop, update, and improve training modules, presentations, facilitator guides, infodocs, handouts, job aids, and other learning materials.
• Participate in Training Needs Analysis, Gap Analysis, Performance Development, and other learning initiatives.
• Evaluate learner performance and training effectiveness using assessments, feedback, and performance data.
• Provide coaching, mentoring, motivation, and actionable feedback to support learner success.
• Partner with Operations, Human Resources, Workforce Management, Quality, and other stakeholders to identify training needs and support business requirements.
• Coordinate training schedules, resources, learner records, and other activities required for successful training delivery.
• Monitor live or recorded customer interactions, when applicable, and provide actionable developmental feedback.
• Continuously identify opportunities to improve learning programs based on learner needs, performance data, and business priorities.

Job description

Bluehost, a leading web hosting company, seeks a Training Specialist to design, deliver, and maintain engaging learning experiences for new hires and current staff.

You will develop modules, lead instructor-led and blended sessions, conduct needs analyses, and partner with Operations, HR, and Quality to align training with business goals. If you are passionate about adult learning, this role offers meaningful work and impact.