In-House Collection Specialist

Sumisho Motor Finance Corporation; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

Sumisho Motor Finance Corporation in Makati is seeking a Tele-Collector to manage multiple accounts and pursue overdue payments. The role requires 6 months to 1 year of relevant collection experience, and the candidate should be willing to report to the head office in Paseo, Makati.

Responsibilities include negotiating payoff deadlines or payment plans, maintaining customer records, and coordinating with teams to resolve delinquent accounts. This position is based at the head office in Makati.

Qualifications

• Candidate must possess at least complete 2nd year college level / 2-year Vocational Course or Bachelor's/College Degree in any field.
• With at least 6months to 1-year relevant experience as Tele-Collector / Collection Specialist.
• Amenable to Report in Head Office located at Paseo, Makati City.

Responsibilities

• Manage multiple current and delinquent accounts for debt collection efforts.
• Keep track of assigned accounts to identify outstanding debts.
• Plan a course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans.
• Tele-collections: Manages assigned active portfolio of accounts to ensure deterioration and overdue levels are met through active call outs of accounts, reconciliation of payments for waivers and adjustments.
• Coordinates with other team and branches in order address issues preventing collections on delinquent accounts.
• Tracks own collections performance for quality improvement.
• May assist on training for boarding Tele Collection specialists through tandem on the job training.
• May assist Team Lead in other functions relating to the improvement of collections efficiency and quality.
• Perform other related functions that may be assigned from time to time.

Skills

Debt collection

Negotiation

Communication skills

Record keeping

Education

2nd year college / 2-year vocational / Bachelor's degree

Job description

• Candidate must possess at least complete 2nd year college level / 2-year Vocational Course or Bachelor's/College Degree in any field.
• With at least 6months to 1-year relevant experience as Tele-Collector / Collection Specialist.
• Amenable to Report in Head Office located at Paseo, Makati City.

- Manage multiple current and delinquent accounts for debt collection efforts. Keep track of assigned accounts to identify outstanding debts. Plan a course of action to recover outstanding payments. Negotiate payoff deadlines or payment plans.

- Job scope includes reminding due dates and seeking overdue payments from customers. They make phone calls, establish payment plans and update customer records.

Tele-collections:

1. Manages assigned active portfolio of accounts to ensure deterioration and overdue levels are met through active call outs of accounts, reconciliation of payments for waivers and adjustments.

2. Coordinates with other team and branches in order address issues preventing collections on delinquent accounts.

3. Tracks own collections performance for quality improvement.

4. May assists on training for boarding Tele Collection specialists through tandem on the job training.

5. May assist Team Lead in other functions relating to the improvement of collections efficiency and quality.

6. Perform other related functions that may be assigned from time to time.