Implementation Team Lead – Workforce Management

apply; Makati; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

WorkForce Software in Manila (Makati) seeks a seasoned Implementation Services Team Leader to guide Functional Consultants and Project Managers in delivering workforce management deployments for enterprise clients globally.

You will drive operational excellence, coach talent, manage delivery quality, and rely on proven project management disciplines, stakeholder engagement, and strong communication to ensure value delivery and customer success.

Qualifications

• 5+ years of experience in software implementation, consulting, project delivery, or other client-facing roles supporting enterprise applications.
• 2+ years of experience leading, mentoring, coaching, or supervising implementation, consulting, or service delivery professionals.
• Strong understanding of software implementation lifecycles, including requirements gathering, configuration, testing, deployment, and customer transition activities.
• Proven experience managing customer relationships, resolving escalations, and influencing positive business outcomes.
• Experience managing competing priorities, resource allocation, workload balancing, and operational performance metrics.

Responsibilities

• Lead and develop a team of Functional Consultants and Project Managers to deliver successful implementations.
• Monitor project health, resource utilization, capacity planning, and performance metrics to ensure quality and on-time delivery.
• Ensure adherence to implementation methodologies, standard processes, documentation standards, and best practices.

Education

Bachelor's degree or equivalent

Tools

MS Project

Resource planning tools

Job description

WorkForce Software in Manila (Makati) seeks a seasoned Implementation Services Team Leader to guide Functional Consultants and Project Managers in delivering workforce management deployments for enterprise clients globally.

You will drive operational excellence, coach talent, manage delivery quality, and rely on proven project management disciplines, stakeholder engagement, and strong communication to ensure value delivery and customer success.