WFM Team Lead: Performance & Growth Coach

TELUS Digital; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

TELUS Digital in the Philippines is seeking a Team Leader Workforce Management to guide a team delivering optimized WFM services. You will drive performance, engagement, and development within the team, ensuring effective operations and strong cross-functional collaboration.

The role emphasizes setting priorities, coaching through regular one-on-ones, and coordinating resources to enhance team capabilities. Experience in workforce management and using WFM tools is essential.

Qualifications

• 3+ years of experience in workforce management or a related area.
• Good understanding of workforce management principles and practices.
• Proficiency in relevant software and tools used in WFM operations.

Responsibilities

• Set priorities for the team and monitor day to day task completion.
• Facilitate effective communication within the team and with other departments.
• Conduct regular one-on-one meetings with team members to discuss and drive high performance, address concerns, and manage their development.
• Coordinate resources to enhance team members' skills and knowledge.
• Monitor and manage team morale, addressing any issues that may impact team dynamics or performance.
• Implement and uphold company policies, procedures, and best practices within the team.
• Participate in recruitment and onboarding processes for new team members.

Skills

WFM principles

Team leadership

Problem solving

Attention to detail

Stakeholder communication

Job description

TELUS Digital in the Philippines is seeking a Team Leader Workforce Management to guide a team delivering optimized WFM services. You will drive performance, engagement, and development within the team, ensuring effective operations and strong cross-functional collaboration.

The role emphasizes setting priorities, coaching through regular one-on-ones, and coordinating resources to enhance team capabilities. Experience in workforce management and using WFM tools is essential.