Real-Time Workforce Management Team Lead

Percepta LLC; Pampanga; On-site; PHP 391,000 - 893,000; Full time

Benefits offered by this job

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Performance bonus opportunities

Job summary

A customer experience solutions company in Pampanga is seeking a Team Lead for Workforce Management Real Time. You will be responsible for coaching and motivating associates to achieve goals while addressing their issues. You will also manage multiple tasks and projects, ensuring your team has the right tools and environment to succeed. The ideal candidate should have an associate degree or similar experience and a strong customer-focused mindset. An excellent compensation package and benefits are included.

Qualifications

• Passion for solving work puzzles in real time.
• Ability to mentor and support associates' career mobility.
• Strong motivational and developmental skills.

Responsibilities

• Coach associates to ensure achievement of company goals.
• Manage multiple ongoing tasks while monitoring team attendance.
• Motivate and develop the team with feedback and recognition.

Skills

Coaching associates

Time management

Customer focused mindset

Education

Associate degree or equivalent work experience

Job description

A customer experience solutions company in Pampanga is seeking a Team Lead for Workforce Management Real Time. You will be responsible for coaching and motivating associates to achieve goals while addressing their issues. You will also manage multiple tasks and projects, ensuring your team has the right tools and environment to succeed. The ideal candidate should have an associate degree or similar experience and a strong customer-focused mindset. An excellent compensation package and benefits are included.