Team Lead, Customer Onboarding & Due Diligence

0011 Checkout LLC; Mexico; On-site; PHP 4,305,043 - 5,842,558; Full time

Job summary

0011 Checkout LLC is seeking a Team Leader for Customer Onboarding & Due Diligence based in Mexico City. The successful candidate will establish and manage the local team, ensuring compliance with regulatory standards while driving operational excellence.

The role requires 8+ years of experience in onboarding or risk management within fintech, focusing on developing a robust team culture and adapting global processes to local markets. Fluency in English and expertise in risk principles are essential.

Qualifications

• 8+ years in Onboarding, Compliance, or Risk Management within Fintech.
• 3-4 years in a direct people management role.
• Deep technical knowledge of CDD, EDD, and KYB/KYC principles.
• Fluency in English required.

Responsibilities

• Lead recruitment and training of Mexico City Platforms Onboarding team.
• Adapt global onboarding frameworks to the local market.
• Define and monitor KPIs for onboarding targets.
• Manage complex team workflows in a fast-paced environment.
• Provide data-driven insights on team productivity.

Skills

Onboarding Management

Risk Management

Compliance Knowledge

Team Leadership

Data Analysis

Communication Skills

Tools

Onfido

LexisNexis

Job description

Job Description

The Team Leader, Customer Onboarding & Due Diligence will lead a high-performing team focused on the efficient, compliant, and scalable onboarding of merchants onto the Checkout.com Platforms product serving the US market. As the founding member of this function in Mexico City, you will be instrumental in building the local team from the ground up—hiring top talent, localizing global procedures, and establishing a culture of excellence. You are a subject matter expert in CDD/EDD principles with a proven track record of managing high-volume operational workflows and fostering professional development. You will be accountable for the team’s compliance integrity and operational output, ensuring seamless alignment with both Mexican regulatory requirements and internal global policies.

Responsibilities

• Team Foundational Growth Hub Establishment: Lead the recruitment and training of the inaugural Platforms Onboarding team in Mexico City, ensuring a high standard of analytical talent.
• Process Localization: Adapt global onboarding frameworks to the target market, ensuring that procedures are robust, documented, and scalable.
• Cultural Leadership: Act as a brand ambassador for Checkout.com’s operating principles (Talk Straight, One Team, Fundamentally Positive), establishing a high-trust, high-performance culture from day one.
• Team Management & Excellence Performance Engineering: Define and monitor clear KPIs (qualitative and quantitative) to ensure the team meets onboarding targets and Service Level Agreements (SLAs).
• Workload Orchestration: Manage complex team queues, ensuring optimal resource allocation and agility in a fast-paced environment.
• Mentorship & Growth: Drive the upskilling of specialists through regular coaching, feedback loops, and structured professional development plans.
• Reporting: Provide senior leadership with actionable insights and data-driven reports on team productivity, bottlenecks, and compliance health.
• Customer Onboarding & Risk Mitigation Lifecycle Oversight: Manage the end-to-end onboarding journey for sub-entities, ensuring a frictionless customer experience without compromising on risk standards.
• Advanced Due Diligence: Ensure rigorous application of CDD/EDD protocols and oversee screening via tools like LexisNexis, Onfido, and Firco.
• Complex Escalations: Act as the primary escalation point for high-risk or complex cases, providing balanced, risk-based recommendations to stakeholders.
• Risk Assessment: Proactively identify and mitigate AML, reputational, and financial risks associated with the merchant portfolio.
• Compliance & Stakeholder Collaboration Regulatory Alignment: Maintain absolute adherence to BSA/AML, KYC/KYB, and OFAC regulations.
• Cross-functional Partnership: Collaborate with Legal, Risk, Product, and Commercial teams to align onboarding workflows with new product launches and market expansions.
• Continuous Improvement: Contribute to the evolution of onboarding policies and internal systems to increase automation and accuracy.

Qualifications

• Experience: 8+ years in Onboarding, Compliance, or Risk Management within Fintech or Financial Services, with at least 3-4 years in a direct people management role.
• Subject Matter Expertise: Deep technical knowledge of CDD, EDD, and KYB/KYC principles.
• Tech-Savvy: Expert-level proficiency with screening tools (e.g., Onfido, LexisNexis) and the ability to leverage data to drive decision-making.
• Operational Rigor: Proven ability to manage high-volume workloads and lead teams through periods of rapid change or hyper-growth.
• Communication: Fluency in English is required, with the ability to explain complex risk findings to non-technical stakeholders.
• Regulatory Knowledge: Strong familiarity with US financial regulations and international standards (FATF, BSA/AML).