Implementation Manager ( OSP/FTTX)

Primus@Knowledge Specialists, Inc.; Pampanga; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Primus@Knowledge Specialists, Inc. in the Philippines seeks a Partner Enablement specialist to develop and implement enablement plans, ensuring partners meet storage project readiness.

You will drive specialization, map capabilities, and conduct technical training (HCIA/HCIP/HCIE) to elevate partner engineers. This role also involves solution design oversight, LL design reviews, escalation support, and governance to ensure high-quality partner-delivered projects and adherence to global storage

Qualifications

• Bachelor’s degree in ECE/IT/CS or related engineering field.
• Huawei HCIP/HCIE certification is a significant advantage.
• 2–5 years of hands-on storage administration or technical support.

Responsibilities

• Plan and support partner enablement plans and ensure technical readiness for storage projects.
• Promote specialization and foster a collaborative partner atmosphere through knowledge sharing.
• Evaluate partner capabilities via audits and map service capabilities to address gaps.
• Lead technical training and mentorship, including HCIA/HCIP/HCIE prep sessions.
• Provide solution design oversight and LL design reviews for partner-led projects.
• Act as technical escalation authority for complex issues and perform quality governance.

Skills

Storage proficiency

Huawei storage

Storage protocols

Industry trends

Education

Bachelor's Degree in ECE/IT/CS

Tools

OceanStor

Dorado

DME

Job description

Job Description

Plan & Support Partner Enablement: Develop and implement comprehensive partner enablement plans. Provide end-to-end support to ensure partners meet technical readiness standards for storage project delivery.
Promote Specialization & Atmosphere: Drive partners to achieve technical specializations (e.g., Flash Storage, Data Protection). Foster a positive and collaborative "partner atmosphere" by encouraging knowledge sharing and community engagement within the service ecosystem.
Capability Evaluation & Mapping: Regularly evaluate partners' service capabilities through technical audits and performance reviews. Maintain and update the Partner Service Capability Map to identify strengths and address regional service gaps.
Technical Training & Mentorship: Conduct technical workshops and certification prep sessions (HCIA/HCIP/HCIE) to elevate the skill level of partner engineers.
Solution Design & Review: Provide oversight and Low-Level Design (LLD) reviews for partner-led projects to ensure high-quality implementation.
Escalation Support: Act as the technical authority for partners during complex troubleshooting, migrations, or performance tuning that exceed their internal capabilities.
Quality Governance: Conduct service quality reviews of partner-delivered projects to ensure adherence to global storage standards and customer satisfaction.

Qualifications

Technical Requirements

• Storage Proficiency: Deep hands-on experience with SAN, NAS, Object, and Backup storage architectures.
• Huawei Specific Skills: Proficiency in managing OceanStor, Dorado, and DME (Data Management Engine) platforms.
• Protocols: Expert knowledge of storage networking including FC, iSCSI, NFS, and SMB.
• Industry Trends: Understanding of Cloud-Storage integration and AI-driven storage management.

Core Qualifications

• Education: Bachelor’s Degree in ECE (Priority) IT, Computer Science, or related Engineering fields.
• Certifications: Huawei Storage Certification (HCIP/HCIE) is a significant advantage.
• Strategic Thinking: Ability to translate partner performance data into actionable enablement plans.
• Experience: Typically 2–5 years of hands-on experience in storage administration or technical support.