Implementation Consultant

ETP Group; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

ETP Group is seeking an Implementation Consultant to gather client requirements and configure Unified Commerce platforms across POS, CRM, OMS, and product management. You will work with product and development teams to address customization needs and run end-to-end implementations.

The ideal candidate has a background in software implementation, strong knowledge of retail tech, and excellent communication and training skills to support clients throughout the project lifecycle.

Qualifications

• Bachelor's degree in Business, Information Technology, Computer Science, or related field.
• Experience in software implementation, solution consulting, business analysis, or enterprise projects.
• Strong understanding of retail technology, commerce platforms, POS systems, CRM, OMS, and product management processes.
• Outstanding communication, presentation, and training skills.

Responsibilities

• Gather and analyze client business requirements through discovery sessions and needs assessments.
• Configure the Unified Commerce platform, including POS, CRM, Promotions, Order Management, Product Management, and Marketplace Integrations.
• Collaborate with product and development teams to address customization and integration requirements.
• Conduct solution testing, user acceptance validation, and ensure successful implementation.
• Deliver user training, create documentation, and provide ongoing support to client teams.
• Manage assigned implementation activities, timelines, milestones, and project scope.
• Coordinate with internal teams, clients, and partners to ensure smooth project execution.
• Troubleshoot and resolve functional and technical issues during and after implementation.
• Maintain implementation documentation and provide regular project status reports.
• Act as a key point of contact for clients, gathering feedback and communicating enhancement opportunities to internal teams.

Skills

Project coordination

Stakeholder management

Analytical problem-solving

Effective communication

Education

Bachelor's degree in Business / IT / CS

Tools

APIs

Agile/project management tools

Job description

• Gather and analyze client business requirements through discovery sessions and needs assessments.
• Configure the Unified Commerce platform, including POS, CRM, Promotions, Order Management, Product Management, and Marketplace Integrations.
• Collaborate with product and development teams to address customization and integration requirements.
• Conduct solution testing, user acceptance validation, and ensure successful implementation.
• Deliver user training, create documentation, and provide ongoing support to client teams.
• Manage assigned implementation activities, timelines, milestones, and project
• Coordinate with internal teams, clients, and partners to ensure smooth project execution.
• Troubleshoot and resolve functional and technical issues during and after implementation.
• Maintain implementation documentation and provide regular project status reports.
• Act as a key point of contact for clients, gathering feedback and communicating enhancement opportunities to internal teams.

Ideal Candidate to be

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
• Experience in software implementation, solution consulting, business analysis, or enterprise
• Strong understanding of retail technology, commerce platforms, POS systems, CRM, Order Management Systems (OMS), and product management processes.
• Excellent project coordination and stakeholder management skills.
• Strong analytical, problem-solving, and troubleshooting abilities.
• Outstanding communication, presentation, and training skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Qualifications

• Experience with retail, e-commerce, or unified commerce platforms.
• Knowledge of API integrations and system implementation methodologies.
• Familiarity with Agile or project management frameworks.
• Experience working with enterprise customers and cross-functional teams.