Implementation Consultant

Etp Group; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

ETP Group is a growing AI-first SaaS company serving Retail and e-Commerce across Asia Pacific. We implement scalable, cloud-native platforms that integrate POS, CRM, Inventory, Promotions, PIM, OMS, and more for 500+ brands in 17 countries.

We are seeking an implementation-focused professional to own customer engagement, conduct needs assessments, configure solutions, and lead training and handover to clients.

Qualifications

• Experience engaging with enterprise clients to understand business processes and challenges.
• Ability to map customer requirements to ETP solutions and provide a clear onboarding plan.
• Strong communication skills to align customer needs with internal teams.

Responsibilities

• Own customer engagement for implementations and ensure delivered solutions meet requirements.
• Engage at presales for solution mapping, effort estimation, and onboarding vision.
• Configure the Unified Commerce Solution per client needs, including POS, CRM, promotions, OMS, and integrations.
• Develop and deliver training and knowledge transfer sessions for client and internal teams.
• Coordinate with project teams to maintain plans, timelines, and milestones.

Skills

Client engagement

Presales

Requirements analysis

Job description

ETP Group is an AI-first SaaS company serving the Retail and e-Commerce industries across Asia Pacific. With 39 years of trust in the market, it supports 500+ brands in 17 countries through enterprise-grade platforms. ETP’s cloud-native solutions—ETP Unify and Ordazzle—cover POS, CRM, Inventory, Promotions, PIM, OMS, WMS, LMS, and seamless marketplace integration. For large-format retail, ETP V5 offers a hybrid omni-channel suite. Built on secure, scalable M.A.C.H architecture. ETP delivers frictionless, personalized experiences across channels. Its intuitive, asset-light platforms accelerate cloud transformation, reduce IT overhead, and help retailers enhance CX, drive growth, and lead in a fast-evolving commerce environment.

Here is a glimpse of what we do - http://www.etpgroup.com/Videos.htmlFor more information, log on to : www.etpgroup.com

Key Responsibilities

• Own the Customer engagement for Implementation of ETP solutions and ensure that solution that is delivered is aligned to customer requirements.
• Engage at Presales stage for Solution map finalization, efforts estimation and providing a vision to the customer on how the onboarding and implementation will happen.

Client Discovery and Needs Assessment:

• Conduct in-depth consultations with enterprise clients to understand their business processes, goals, and challenges.
• Perform a comprehensive needs assessment to identify customization requirements and specific features needed for successful implementation.

Configuration:

• Own the ETP Solution Configuration and align the customer and the internal delivery team on the Project goals and deliverables.
• Configure the Unified Commerce Solution based on client requirements, including POS configurations, CRM settings, promotion rules, Order Management, Product Management and integration with online marketplaces.
• Collaborate with the development team to address any gaps/customization needs beyond the standard solution.

Training and Knowledge Transfer:

• Develop and deliver training programs for client teams, ensuring they are proficient in using the solution effectively.
• Provide ongoing support and knowledge transfer to key stakeholders, addressing any questions or concerns.
• Provide training and conduct knowledge transfer sessions with internal Consulting team and R&D.

Project Management:

• Develop and maintain project plans, timelines, and milestones for own activities in a project. Support Project Manager in project planning and schedule.
• Coordinate with internal and external teams to ensure project deliverables align with client expectations.
• Monitor and report on project progress, addressing any issues or deviations from the plan.

Technical Support:

• Act as a point of contact for technical issues, troubleshooting and resolving any challenges that arise during and after the implementation.
• Work closely with the technical support team to ensure timely resolution of client issues.

Documentation and Reporting:

• Create and maintain detailed documentation for each implementation, including configuration details, customizations, and training materials.
• Generate regular reports for clients and internal stakeholders on project status, key performance indicators, and post-implementation feedback.

Collaboration and Communication:

• Foster strong communication and collaboration between clients, internal development teams, and other relevant stakeholders.
• Communicate client feedback, feature requests, and enhancement opportunities to the product development team.

Ready to Transform Your Retail Enterprise?