Implementation Consultant I

REALPAGE (PHILIPPINES), INC.; Pasig; On-site; PHP 360,000 - 480,000; Full time

Job summary

RealPage Philippines, Inc. seeks an Implementation Consultant I to support customer implementations with foundational execution, accurate setup, backlog hygiene, and timely communication under guidance from senior teammates.

You will manage small-to-midscale implementations, complete site setup using templates, coordinate inputs, and collaborate with internal teams to keep projects moving forward, delivering a professional customer experience throughout the lifecycle.

Qualifications

• Bachelor’s degree in Accounting, Business, Finance, or related field.
• Strong MS Office skills (Excel, Word, PowerPoint).
• Experience in software, SaaS, real estate, or customer-facing environments preferred.
• Strong written and verbal communication skills.

Responsibilities

• Manage low-complexity implementations for small to midsize customers under established standards.
• Complete site setup and configuration tasks using templates and documented business rules.
• Coordinate customer deliverables, gather inputs, and track milestones for on-time completion.
• Partner with internal teams such as conversion, training, and support to keep implementations moving forward.
• Maintain accurate project notes, forecasted activation dates, and backlog updates weekly.
• Provide timely status updates and raise blockers or risks to leadership.
• Support testing, validation, and customer readiness activities prior to activation.
• Deliver a professional customer experience throughout the implementation lifecycle.

Job description

Overview

SUMMARY

The Implementation Consultant I supports customer implementations for one or more RealPage products by following established processes, coordinating required deliverables, and helping customers move successfully from kickoff through go-live. This role focuses on foundational implementation execution, accurate setup work, backlog hygiene, and responsive customer communication under guidance from more senior teammates.

PRIMARY RESPONSIBILITIES

• Manage low-complexity implementations or clearly defined workstreams for small to midsize customers under established implementation standards.
• Complete site setup and configuration tasks using approved templates, checklists, and documented business rules.
• Coordinate customer deliverables, gather required inputs, and track milestones to support on-time project completion.
• Partner with internal teams such as conversion, training, and support to keep assigned implementations moving forward.
• Maintain accurate project notes, forecasted activation dates, and backlog updates on a weekly basis.
• Provide timely status updates to customers and raise blockers, scope concerns, or timeline risks to leadership.
• Support testing, validation, and customer readiness activities prior to activation or handoff.
• Follow through on commitments and deliver a professional customer experience throughout the implementation lifecycle.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor’s degree in Accounting, Business, Finance, or a related field, or equivalent relevant experience.
• Working knowledge of Microsoft Office products, especially Excel, Word, and PowerPoint.
• Experience in software, SaaS, real estate, property management, or other customer-facing operational environments preferred.
• Strong written and verbal communication skills with the ability to explain next steps clearly to customers and internal partners.
• Strong organization, time management, and follow-up skills in a deadline-driven environment.
• Customer service mindset with the ability to manage multiple activities at one time.
• Able to work with limited supervision while knowing when to elevate issues or ask for support.
• Flexible, detail-oriented, and adaptable to process change, team priorities, and customer needs.
• Willing to work a fixed night shift schedule and flexible work arrangement as required by the business.

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.