IMPEX Assistant

Worldwide Logistics Philippines Solutions Inc.; Parañaque; On-site; PHP 201,000 - 357,000; Full time

Job summary

Worldwide Logistics Philippines Solutions Inc. is seeking an entry-level Import & Export Operations coordinator in Metro Manila. The role covers end-to-end shipments, document preparation, and coordination with customers and service providers to ensure timely delivery.

Fresh graduates are welcome. The position involves teamwork, proactive problem-solving, and a willingness to learn in a fast-paced logistics environment.

Qualifications

• Diploma or degree in logistics, supply chain, business admin, or related field.
• Fresh graduates welcome; some logistics experience is a plus.
• Good command of English; Filipino/Tagalog is required.
• Strong communication, coordination, and follow-up skills.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate daily import and export shipments from booking to completion.
• Prepare and verify shipping documents and records.
• Liaise with customers, lines, airlines, and brokers to ensure smooth shipments.
• Monitor schedules, cargo movement, and document status.
• Escalate issues to the Logistics Operation Manager when delays occur.
• Support process improvements in operations and documentation.

Skills

English communication

Teamwork

Analytical thinking

Attention to detail

Education

Diploma or Degree in Logistics/ Supply Chain Management/ Business Administration

Job description

Company Overview

Worldwide Logistics Philippines Solutions Inc., a member of the Worldwide Logistics Group (WWL), founded in 2003 and headquartered in Shanghai, International Headquarter in Singapore operates across more than 60 countries and regions.

The Group provides end-to-end global logistics solutions, including ocean freight, air freight, land transport, multimodal services, cross-border e-commerce logistics, warehousing, and supply chain management.

Driven by digital and AI innovation, WWL delivers efficient, reliable, and intelligent one-stop logistics services to customers worldwide.

Key Responsibilities

Import & Export Operations

• Assist in coordinating daily import and export shipments from booking through completion.
• Prepare, check, and maintain import/export shipping documents and operational records.
• Coordinate with customers, shipping lines, airlines, transport providers, customs brokers, and other relevant parties to ensure smooth shipment execution.
• Monitor shipment schedules, cargo movement, documentation status, and delivery arrangements.
• Follow up on shipment milestones and promptly communicate any delays, discrepancies, or operational issues.
• Assist in coordinating customs clearance and other import/export-related requirements with relevant parties.

Documentation & Data Management

• Prepare and verify shipping and operational documents to ensure information is complete and accurate.
• Maintain proper records of shipment documents, customer instructions, quotations, bookings, delivery information, and other operational records.
• Update internal systems and tracking records accurately and on a timely basis.
• Assist in preparing operational reports and shipment status updates when required.

Coordination & Customer Support

• Coordinate with internal departments such as Sales, Customer Service, Warehouse, Transport, Finance, and other operations teams.
• Communicate with customers and service providers regarding shipment arrangements, documentation, schedules, and operational requirements.
• Escalate shipment issues, delays, or discrepancies to the Logistics Operation Manager in a timely manner.
• Support the team in resolving operational issues and ensuring customer requirements are properly followed up.

Operational Control & Improvement

• Monitor assigned shipments and ensure follow-up actions are completed within the required timeline.
• Identify operational discrepancies or potential risks and highlight them to the supervisor.
• Maintain a proactive approach in following up outstanding matters instead of waiting for instructions.
• Support the department in improving operational processes, documentation, and workflow efficiency.
• Challenge existing practices and suggest practical improvements where appropriate.

Team Support & Development

• Work closely with the Logistics Operation Manager and other team members to achieve department objectives.
• Take ownership of assigned responsibilities and ensure tasks are completed accurately and on time.
• Participate in training and development activities to build knowledge in import/export and logistics operations.
• Be willing to take on additional responsibilities as knowledge and experience develop.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Fresh graduates or candidates with relevant logistics experience are welcome to apply.
• Previous experience in import/export, freight forwarding, shipping, customs clearance, or logistics operations is an advantage.
• Basic understanding of import/export processes and shipping documentation is preferred.
• Good command of English, both written and spoken. Filipino/Tagalog communication skills are required.
• Strong analytical and critical-thinking skills.
• Decisive and able to assess situations and take appropriate action within the scope of responsibility.
• Able to think outside the box and identify practical solutions to operational issues.
• Willing to challenge the status quo and contribute ideas for process improvement.
• Good communication, coordination, and follow-up skills.
• Proactive, responsible, detail-oriented, and willing to learn.
• Able to work independently while also functioning effectively as part of a team