Immediate-Start CSR — Inbound Support (Australian Market)

Satellite Office; Philippines; On-site; PHP 223,000 - 246,000; Part time

Job summary

Satellite Office in the Philippines is hiring Customer Service Representatives for a fast-moving inbound support project. The role offers a 2-week initial contract with a clearly defined start date and a potential extension, with on-site duties at Uptown BGC in Metro Manila.

Primary responsibilities include handling inbound calls from Australian customers about account and compliance matters, following a provided script, and logging call details.

Qualifications

• Immediate availability to start
• Experience in BPO or call center is a plus
• Experience supporting Australian clients is a plus

Responsibilities

• Handle inbound calls from Australian customers about account and compliance matters
• Follow a provided script on every call
• Communicate clearly and professionally, especially on sensitive topics
• Log call details accurately per process
• Escalate calls when out of script scenarios
• Work rotating shifts across a 7-day roster, including weekends
• Take overtime shifts when needed

Skills

Communication skills

Script adherence

Customer service

Flexibility

Job description

Satellite Office in the Philippines is hiring Customer Service Representatives for a fast-moving inbound support project. The role offers a 2-week initial contract with a clearly defined start date and a potential extension, with on-site duties at Uptown BGC in Metro Manila.

Primary responsibilities include handling inbound calls from Australian customers about account and compliance matters, following a provided script, and logging call details.