Customer Care CSR - Flexible Hours & Inbound/Outbound Support

Synlink Recruitment Outsourcing Co. Inc.; Davao del Sur; On-site; PHP 223,200 - 390,600; Full time

Benefits offered by this job

HMO

Flexible Hours

Job summary

Synlink Recruitment Outsourcing Co. Inc. is seeking a Customer Service Representative (CSR) to join our team in the Philippines.

You will handle customer calls, provide information on inquiries, billing concerns, and account updates while adhering to company policies and quality standards. The role emphasizes delivering excellent service, achieving key performance metrics, and participating in ongoing training with a start during the first week of July.

Responsibilities

• Handled inbound and outbound customer calls and assist customers with inquiries, billing concerns, account updates, and product or service information.
• Followed company policies and quality standards to ensure excellent customer service; met performance metrics including customer satisfaction, call handling time, and first-call resolution.

Job description

Synlink Recruitment Outsourcing Co. Inc. is seeking a Customer Service Representative (CSR) to join our team in the Philippines.

You will handle customer calls, provide information on inquiries, billing concerns, and account updates while adhering to company policies and quality standards. The role emphasizes delivering excellent service, achieving key performance metrics, and participating in ongoing training with a start during the first week of July.