iGaming Support Specialist - Live Chat & Email

Codebrewers101 Inc.; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive compensation package

Job summary

Codebrewers101 Inc. is seeking a Customer Support Specialist to assist English-speaking players via live chat and email, delivering professional, friendly service in a fast-paced online gaming environment.

You will handle account issues, KYC, deposits, withdrawals, bonuses, and gameplay questions, while upholding responsible gaming, AML compliance, and data privacy. This onsite role at Oakridge Business Park offers growth in a multicultural, supportive team.

Qualifications

• Strong written and verbal English communication (C1/C2 preferred).
• Experience in customer service, online support, or chat/email support.
• Experience in iGaming or related gaming industry is a plus.
• Able to work in shifting schedules, including nights, weekends and holidays.
• Willingness to work onsite at Oakridge Business Park.

Responsibilities

• Provide timely support to customers via live chat and email.
• Handle account-related issues: KYC, login, deposits, withdrawals, bonuses.
• Investigate and resolve issues while maintaining satisfaction.
• Document interactions in internal systems.
• Monitor accounts for suspicious activity and protect data privacy.
• Collaborate with teams to resolve issues and meet KPIs.
• Maintain professionalism and empathy in difficult situations.

Skills

English communication

Customer service

Multitasking

Time management

Conflict resolution

Team collaboration

Tools

MS Office

Job description

Codebrewers101 Inc. is seeking a Customer Support Specialist to assist English-speaking players via live chat and email, delivering professional, friendly service in a fast-paced online gaming environment.

You will handle account issues, KYC, deposits, withdrawals, bonuses, and gameplay questions, while upholding responsible gaming, AML compliance, and data privacy. This onsite role at Oakridge Business Park offers growth in a multicultural, supportive team.