Bilingual Live Game Support Specialist (JP/EN)

Amber Studio; Philippines; On-site; PHP 290,000 - 536,000; Full time

Benefits offered by this job

Fun industry to work in

Professional work environment

Training and learning programs

Job summary

Amber Studio in the Philippines is seeking a Player Support agent to assist live game players with account settings, gameplay, purchases, and troubleshooting, while gathering feedback from the community.

You will work with a team that values culture, empathy, and proactive problem solving, handling a fast-paced, multilingual support environment and aiming to deliver outstanding player experiences.

Qualifications

• Native level fluency in written and spoken Japanese.
• High level fluency in written and spoken English.
• Excellent written and verbal communication skills.
• At least 1 year of working experience in customer service, player support, or contact center.
• Hands-on experience with contact center processes, tools, and multilingual support.
• Innovative and passionate about delivering the best user experiences possible.
• Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.
• Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.
• Video games knowledge.
• Technical support experience in a customer-focused role is preferred, but not essential.

Responsibilities

• Provide support and answer inquiries for Live Players.
• Gather relevant data from the players, understand the root cause, and offer personalized solutions.
• Constantly keeping yourself updated in terms of game/features/design/procedural changes.
• Be in tune with the project’s productivity and quality targets.
• Carefully check the backlog and report negative trends as soon as possible.
• Maintain healthy KPI results on a daily/weekly/monthly basis.

Skills

Japanese fluency

English fluency

Communication skills

Customer service

Video games knowledge

Technical support

Problem solving

Multilingual support

Adaptability

Job description

Amber Studio in the Philippines is seeking a Player Support agent to assist live game players with account settings, gameplay, purchases, and troubleshooting, while gathering feedback from the community.

You will work with a team that values culture, empathy, and proactive problem solving, handling a fast-paced, multilingual support environment and aiming to deliver outstanding player experiences.