Gaming Support & Payments Pro

BB Wave Inc.; Taguig; Hybrid; PHP 446,000 - 714,000; Full time

Job summary

BB Wave Inc. in the Philippines is seeking a versatile Customer Support professional to assist players via phone, email, live chat, and other channels.

You will manage inquiries, resolve disputes, promote services, and aim to exceed sales, registrations, or satisfaction targets. You will handle account registration, KYC procedures, payments, and collaboration with Finance, Compliance, Marketing, and Operations to ensure smooth operations.

Qualifications

• Bachelor's degree or equivalent.
• Minimum 2 years in a customer service role, preferably BPO or gaming.
• Excellent communication skills and customer-focused mindset.
• Proficiency with customer service software and databases.
• Ability to handle multiple tasks and work under pressure.
• Team player with professional attitude and flexibility for shifts.

Responsibilities

• Provide prompt and professional assistance to customers via phone, email, live chat, and other channels.
• Handle inquiries, complaints, and disputes; escalate unresolved cases.
• Promote online gaming services, plans, promotions, and rewards.
• Aim to exceed targets for sales, registrations, or customer satisfaction.
• Maintain accurate records of interactions and sales activity in CRM.
• Gather feedback and share insights to improve products and services.

Skills

Customer service

CRM software

KYC compliance

Payments processing

Team collaboration

Communication skills

Education

Bachelor's degree

Tools

CRM systems

Payment processors

Billing software

Job description

BB Wave Inc. in the Philippines is seeking a versatile Customer Support professional to assist players via phone, email, live chat, and other channels.

You will manage inquiries, resolve disputes, promote services, and aim to exceed sales, registrations, or satisfaction targets. You will handle account registration, KYC procedures, payments, and collaboration with Finance, Compliance, Marketing, and Operations to ensure smooth operations.