Igaming Customer Support Specialist

Codebrewers101 Inc.; Philippines; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive compensation package

Job summary

Codebrewers101 Inc. is seeking a Customer Support Specialist to assist English-speaking players via live chat and email, delivering professional, friendly service in a fast-paced online gaming environment.

You will handle account issues, KYC, deposits, withdrawals, bonuses, and gameplay questions, while upholding responsible gaming, AML compliance, and data privacy. This onsite role at Oakridge Business Park offers growth in a multicultural, supportive team.

Qualifications

• Strong written and verbal English communication (C1/C2 preferred).
• Experience in customer service, online support, or chat/email support.
• Experience in iGaming or related gaming industry is a plus.
• Able to work in shifting schedules, including nights, weekends and holidays.
• Willingness to work onsite at Oakridge Business Park.

Responsibilities

• Provide timely support to customers via live chat and email.
• Handle account-related issues: KYC, login, deposits, withdrawals, bonuses.
• Investigate and resolve issues while maintaining satisfaction.
• Document interactions in internal systems.
• Monitor accounts for suspicious activity and protect data privacy.
• Collaborate with teams to resolve issues and meet KPIs.
• Maintain professionalism and empathy in difficult situations.

Skills

English communication

Customer service

Multitasking

Time management

Conflict resolution

Team collaboration

Tools

MS Office

Job description

About the Role

We are looking for a customer-focused and detail-oriented Customer Support Specialist to join our growing iGaming Guardian team. In this role, you will provide professional support to English-speaking players through live chat and email, ensuring a seamless and positive gaming experience.

The ideal candidate has excellent communication skills, strong problem-solving abilities, and the ability to work efficiently in a fast-paced online gaming environment. You will play a key role in maintaining customer satisfaction, supporting responsible gaming practices, and ensuring compliance with company policies and industry standards.

We're a dynamic, multicultural, supportive workplace where we encourage employees to grow their skills and build a long-term career in the iGaming industry.

Key Responsibilities

• Provide timely and professional support to customers via live chat and email
• Assist players with account-related concerns including:
• account verification (KYC)
• login and password issues
• deposits and withdrawals
• bonus and promotion inquiries
• general gameplay and technical concerns
• Investigate and resolve customer issues while maintaining a high level of customer satisfaction
• Accurately document customer interactions and account updates in internal systems
• Monitor customer accounts and identify suspicious or unusual activity when necessary
• Follow company procedures related to player protection, responsible gaming, AML compliance, and data privacy
• Work closely with internal teams to ensure fast and effective issue resolution
• Meet performance metrics and KPIs including response time, customer satisfaction, and quality standards
• Maintain professionalism and empathy when handling challenging customer situations

Requirements

• Strong written and verbal English communication skills (C1/C2 level preferred)
• Previous experience in customer service, online support, or chat/email support
• Experience in the iGaming, online casino, sportsbook, or gaming industry is an advantage
• Strong multitasking and time management skills in a fast-paced environment
• Excellent problem-solving and conflict-resolution abilities
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Ability to handle sensitive customer information with confidentiality and professionalism
• Understanding of responsible gaming practices is a plus
• Additional language skills are an advantage
• Willingness to work onsite at our office in Oakridge Business Park
• Amenable to shifting schedules, including night shifts, weekends, and holidays if required

What We Offer

• Competitive compensation package
• Supportive and multicultural work environment
• Career growth opportunities within the iGaming industry
• Ongoing training and skill development
• Collaborative team culture focused on excellence and customer satisfaction