Identity & Access Lead — On-Site, Automation & Mentoring

Tential Solutions; Philippines; Remote; PHP 329,000 - 475,000; Full time

Job summary

Tential Solutions is seeking an experienced IAM professional for an on-site role in Mexico City (Santa Fe area). You will manage user access provisioning, offboarding, and enforce least-privilege policies across enterprise systems.

You will lead process improvements, develop automation and self-service options, document procedures, and mentor junior staff while coordinating with teams across multiple time zones. Strong AD/Okta, ServiceNow, Jira, and PowerShell skills are required.

Qualifications

• 5-7 years of IT support or IAM experience in enterprise environments.
• Experience with provisioning and access-management workflows.
• Strong knowledge of AD and Okta administration.
• Familiarity with ServiceNow, Jira, and Smartsheet for ticketing and tracking.
• Ability to script with PowerShell for automation and admin tasks.
• Excellent communication and documentation skills.

Responsibilities

• Provision and remove user access during onboarding and offboarding, including role-based provisioning and secure credential management.
• Act as an escalation point for complex day-to-day access requests while enforcing least-privilege principles.
• Lead access-management process improvement initiatives, with an emphasis on automation and self-service.
• Write, update, and review process documentation as issues, exceptions, and process changes are identified.
• Provide timely solutions to complex or unique access-related issues.
• Support security and internal audit teams in enforcing access-control policies and resolving access-related findings.
• Mentor junior team members and provide technical guidance on access-management procedures and troubleshooting.
• Collaborate with team members to support users across multiple time zones.
• Participate in weekend on-call rotation as required.

Skills

Access management

Automation

Scripting

Communication

Troubleshooting

Time-zone support

On-call rotation

Education

Bachelor's degree in Computer Science

MCSE certification

Tools

Active Directory

Okta

ServiceNow

Jira

Smartsheet

PowerShell

Windows

macOS

Job description

Tential Solutions is seeking an experienced IAM professional for an on-site role in Mexico City (Santa Fe area). You will manage user access provisioning, offboarding, and enforce least-privilege policies across enterprise systems.

You will lead process improvements, develop automation and self-service options, document procedures, and mentor junior staff while coordinating with teams across multiple time zones. Strong AD/Okta, ServiceNow, Jira, and PowerShell skills are required.