ICT System Administrator (WFO: Angeles)

Cloudstaff Philippines Inc.; Angeles; On-site; PHP 350,000 - 650,000; Full time

Benefits offered by this job

Health and life insurance

Flexible leave credits

Career advancement opportunities

Company laptop and fiber internet

Mental health support

Job summary

Cloudstaff Philippines Inc. is seeking an ICT System Administrator to implement and execute the group ICT and technology strategy, oversee day-to-day ICT activities, and provide technical escalation from the Service Desk for secure, efficient systems.

The role requires strong cloud, networking, and security knowledge with a focus on operational excellence, audits, and policy compliance. You will lead the System Administration team, manage budgets, and ensure projects align with business

Qualifications

• Bachelor's degree or higher in Computer Science or related field.
• 3+ years in ICT System Administration or similar role.
• Proficiency in cloud-based systems and security practices.

Responsibilities

• Implement uplift/improvement projects for ICT and security platforms.
• Oversee day-to-day ICT activities and ensure systems remain operational.
• Develop and manage operational budgets for ICT and Technology.
• Ensure compliance with Group ICT policies, procedures, and security standards.
• Perform regular audits, incident response, and documentation maintenance.

Skills

Cloud platforms

Networking & security

Automation & scripting

Education

Bachelor's degree in Computer Science or related field

Job description

Job Description

The ICT System administrator is responsible for implementing and executing the Group ICT and Technology strategic plan together with the business objectives, overseeing day-to-day ICT activities in relation to the Group ICT Infrastructure, Cloud and Security platforms. Technical escalation from the Service Desk team to provide operational, efficient and secure ICT and Technology-based systems.

Responsibilities

• Implement projects for uplift/improvement to ensure smooth operation, eAicient and secure ICT and Technology based systems for the Group Businesses.
• Assist with develop and oversee implementation and uplift of the ICT and Technology based system to ensure eAiciencies, security and systems remain operational
• Implementation of business objectives.
• Assist in preparation of an operational and project budget for the Group ICT Department and Technology based systems.
• Ensure compliance with the Group ICT budget for Infrastructure, Cloud and Security platforms operational and project tasks.
• Processes, Procedures and Audits - - - - -
• Direct Best Practice Processes for the System Administration team to ensure an Operational, EAicient and Secure ICT and Technology based systems
• Assist in development and Implementation and ensure compliance to Group ICT Policies
• Assist in Conducting annual review of mission critical policies and procedures for the ICT and Technology based systems
• Conduct regular Audits of the ICT and Technology based systems to ensure compliance with Group ICT Policies
• Ensure that all company processes are implemented as per company standards
• Develop and maintain relationships with Vendors to continued external support for services and purchases
• Ensure Group ICT Infrastructure and Cloud Services licensing is complaint with vendors licence agreements
• Ensure Group ICT System Administration team is compliant with Group Business policies
• Ensure Group ICT System Administration team is compliant with Group ICT Policies and procedures
• Ensure Group ICT System Administration team compliance to relevant policies, procedures, regulations and laws
• Ensure Compliance with Group Health and Safety policies
• Overview Performance Management for all ICT System Administration staff
• Evaluate all direct report staA on ongoing performance and undertake regular performance reviews where required
• Oversee Induction Processes for all new direct report employees to maximise productivity and early engagement
• Develop and ensure Group ICT documentation is maintained.
• Ensure Incident Response Documentation is created
• Keep notes and email trails on dissatisfied or non-performing staAEnsure Group ICT Infrastructure and Cloud-based systems remain operational and able to support the business to adequate levels
• Ensure Group ICT System Administration team responds to ICT issues and requests in a timely manner
• Ensure Group ICT Services are Operational, Secure and EAicient
• Technical escalation of tickets from the ICT Service Desk team
• Ensure all ICT and Technology based systems are patched within Group ICT Policies timeframes
• Ensure Threat protection systems are active on all Infrastructure systems and endpoints
• Ensure all devices are compliant with our Operational and Security policies in Microsoft End Point Manager
• Review and Audit ICT and Technology based systems to ensure they remain secure and operational
• Ensure all Security Incidents/events are fully investigated, reported and resolved
• Ensure Microsoft and other vendors security recommendations (where applicable) are implemented within a timely manner
• Ensure System Administration tasks have a ticket created, allocated and regular communication (with notes)
• Ensure Backups are fully operational and verified
• Ensure mail filters and operational and eAective
• Ensure Group ICT Infrastructure and Cloud based projects are delivered with project timelines and budgets
• Assist in developing and implementing ICT and Technology based projects
• Ensure Project technical documentation, including processes and policies are created, implemented and handed over to the relevant operational team once the project is completed
• Ensure project tasks are created, allocated and updated regularly (with notes)
• Ensure Policies and Procedures are created, updated and maintained
• Ensure Group ICT Systems remain operational
• Timely preparation of company reporting
• Compliance with Group ICT Budget
• Implementation of ICT Projects within project timelines
• Management of System Administration tickets

Qualifications and Requirements

Qualifications

• Bachelor's degree in Computer Science or related field
• A minimum of 3 years’ experience in an ICT System Administration role
• Proficiency in cloud-based systems
• Strong understanding of networking, security, and database management
• Experience with automation tools and scripting languages

Perks and Benefits

• Comprehensive health and life insurance starting on your 16th day of employment, including coverage for one free dependent
• Flexible leave credits that can be used for vacation, emergencies, and sick leave
• Exciting Mid-Year Parties with giveaways and cash prizes!
• Endless opportunities for career advancement
• We set you up for success with a company-provided PC/laptop and fiber internet connection
• Tech-on-Wheels support
• Join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and networking opportunities
• Unlimited cash incentives for successful referrals
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points – redeemable for useful items like appliances, kitchen gadgets, and more

CLOUDSTAFF: BUILD YOUR CAREER, ANYWHERE
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

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• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.