WFM Assistant Manager - Pasay (hybrid)

TASQ Staffing Solutions; Pasay; Hybrid; PHP 781,200 - 1,004,400; Full time

Job summary

A staffing solutions company is seeking a WFM Assistant Manager in Pasay for a hybrid work environment. The role includes leading WFM analysts, generating forecasts, and maintaining staffing models. Candidates should have experience in Workforce Management and scheduling, alongside proficiency in forecasting tools. Join a dynamic team and contribute to achieving service goals while balancing staff preferences.

Qualifications

• 4 years in Workforce Management in a contact center environment.
• 2 years in Scheduling and Forecasting.
• Strong sense of personal stake and urgency.
• Data-driven problem-solving abilities.
• Experience in creating analyses and reports.
• Hands-on skills in forecasting and scheduling.

Responsibilities

• Lead a team of WFM analysts.
• Generate long-range and short-term forecasts.
• Create and maintain staffing models and resource plans.
• Publish weekly updates and schedules.

Skills

Workforce Management

Scheduling

Forecasting

Data analysis

Problem-solving

Communication

Tools

Blue Pumpkin

Impact 360

Aspect eWFM

Job description

About the job WFM Assistant Manager - Pasay (hybrid)

TASQ is looking for a WFM assistant manager to work in Pasay in a hybrid setup.

Responsibilities

• Lead a team of WFM analysts.
• Generate long-range and short-term forecasts at intervals, daily and weekly.
• Create, update, and maintain staffing models & resource plans; publish weekly updates.
• Create accurate schedules to balance service goals and staff preferences.

Qualifications

• 4 years in Workforce Management in a contact center environment
• 2 years in Scheduling and Forecasting.
• Strong sense of personal stake and urgency.
• Ability to foresee, dissect, and fix problems using data-driven approach and common sense.
• Experience in creating compelling analysis, templates, reports.
• Hands‑on skills in forecasting and scheduling.
• Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM.
• Ability to work directly with the onshore client team with minimum local supervision.