Hybrid VP, Global Operations & Process Excellence

HSBC; Quezon City; Hybrid; PHP 1,800,000 - 3,200,000; Full time

Job summary

HSBC in Quezon City, NCR, Philippines, is seeking an experienced professional for the role of Assistant Vice President Operations – Account Solutions. The candidate will drive a scalable operating model, oversee quality controls, and lead automation efforts with a focus on risk mitigation and governance across markets.

The role requires extensive experience in operations, project delivery, and stakeholder management, with a strong emphasis on testing governance and MI reporting to senior

Qualifications

• 10+ years of experience in Operations
• Experience in global project environments with Agile/Waterfall
• Proven ability to document business processes and drive improvements
• Experience in UAT planning, preparation, and execution
• Ability to lead workshops and trainings for stakeholders

Responsibilities

• Design, implement, and sustain a global operating model across regions
• Define and monitor process KPIs for consistency and performance
• Drive automation initiatives and vendor onboarding
• Provide MI dashboards for stakeholders with clear insights
• Lead cross-functional working groups for change initiatives
• Support audits with action plans and risk mitigation

Skills

Global operations

Process improvement

Data analysis

Stakeholder management

UAT coordination

Education

Bachelor's degree in Business/Operations

Tools

MS Excel

MS Project

Tableau

Job description

HSBC in Quezon City, NCR, Philippines, is seeking an experienced professional for the role of Assistant Vice President Operations – Account Solutions. The candidate will drive a scalable operating model, oversee quality controls, and lead automation efforts with a focus on risk mitigation and governance across markets.

The role requires extensive experience in operations, project delivery, and stakeholder management, with a strong emphasis on testing governance and MI reporting to senior