Global Support Executive - Risk & Operations Lead

HSBC; Quezon City; On-site; PHP 446,000 - 725,000; Full time

Job summary

HSBC in the Philippines is hiring a Global Support Executive to provide daily operations support, act as primary contact for escalations, and ensure adherence to PLA. The role focuses on controls to prevent operational loss and to optimize global processes.

The candidate should have basic derivative product knowledge, strong Excel skills, and the ability to perform root-cause analysis with timely escalation to senior management. HSBC offers growth and development opportunities.

Qualifications

• Basic knowledge of derivative products and financial markets.
• Intermediate Excel skills and proficiency with Microsoft Office.
• Ability to escalate issues to senior management promptly.
• Understanding and compliance with internal and external rules.

Responsibilities

• Provide daily operations support to ensure controls are carried out to prevent losses.
• Serve as primary contact for escalations to mitigate risk and improve efficiency.
• Deliver quality customer service and meet Performance Level Agreement targets.
• Act as a process specialist and escalation point for the team.
• Prepare and update the Business Contingency Plan for Operations Teams.

Skills

Basic knowledge of derivative products

Root cause analysis

Escalation to senior management

Compliance understanding

Tools

Microsoft Excel

Microsoft Office

Job description

HSBC in the Philippines is hiring a Global Support Executive to provide daily operations support, act as primary contact for escalations, and ensure adherence to PLA. The role focuses on controls to prevent operational loss and to optimize global processes.

The candidate should have basic derivative product knowledge, strong Excel skills, and the ability to perform root-cause analysis with timely escalation to senior management. HSBC offers growth and development opportunities.