Head of COO Performance & Strategy Execution

The Hongkong and Shanghai Banking Corporation Limited (HSBC)

Philippines

On-site

PHP 3,000,000 - 6,000,000

Full time

10 days ago

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Job summary

HSBC Philippines is seeking an experienced Vice President to join the Group Chief Operating Office. You will lead end-to-end change, drive continuous improvement, and manage cross-functional governance across the COO Office.

The role emphasizes stakeholder management, KPI dashboards, and cost-conscious financial planning. You will coordinate with regional and country Finance, manage regulatory reporting, and strengthen governance, documentation standards, and operating model improvements.

Qualifications

Proven experience delivering end-to-end change and continuous improvement initiatives.

Responsibilities

Change Execution & Continuous Improvement: Lead end-to-end change delivery, managing stakeholders, dependencies and communications to ensure timely outcomes, whilst embedding continuous improvement through simplification, standardisation, and automation across the COO Office.
Programme/Project Execution & Cross-Functional Oversight: Act as the lead project manager to deliver strategic programmes and/or provide cross-functional governance, proactively managing risks, dependencies, and stakeholder expectations to protect delivery outcomes.
Communications & Stakeholder Alignment: Execute communication plans across Functions and Regional/Country stakeholders, producing clear executive-ready materials that reinforce the Function’s purpose, strategy, deliverables and value.
Service Performance Management: Define and manage service performance metrics (benchmarks, KPIs, dashboards), monitor outcomes, and drive actions to improve efficiency, effectiveness and stakeholder experience.
Financial Management & Planning Support: Support or coordinate planning, forecasting, tracking, and reporting with Global/Regional/Country Finance to enable cost discipline, resource transparency, and controlled decision-making.
Non-Financial Risk (NFR) Oversight: Act as the primary COO Office contact for key NFR deliverables (e.g., regulatory reporting, manual process governance, and EWRA), providing end-to-end oversight, tracking, and timely escalation.
Governance & Management Controls: Establish and embed consistent governance routines, robust documentation standards and effective management controls to support decision-making, auditability and disciplined execution.
People Strategy & Engagement: Lead planning and delivery of people engagement and internal communication initiatives, working with HR and/or relevant business leaders to strengthen culture, connectivity and colleague experience.
Organisational Design & Operating Model Support: Maintain and review organisational designs and role clarity, supporting operating model improvements aligned to evolving business needs.
Strategic Business Management Support: Provide strategic management support to the Country COO and Head of Performance Services, ensuring priorities are translated into structured plans, actions, and measurable outcomes.