Hybrid Travel IT Implementation Specialist

Amadeus; Taguig; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

A leading travel technology firm is seeking an Implementation - Delivery Associate to support large-scale implementations and migrations of products and services. The role involves managing service requests, ensuring compliance with security standards, and requires a Bachelor's degree in IT or relevant fields. Candidates should have 2-3 years of experience in IT roles specifically within the travel industry, with skills in incident management and tools like ServiceNow and Salesforce. A hybrid work setup is available, and flexibility to work on weekends is essential.

Qualifications

• At least 2–3 years of hands-on experience in IT or implementation roles in the travel industry.
• Proven ability in incident management and service request management.
• Experience in problem management.

Responsibilities

• Manage requests in accordance with guidelines and ensure quality.
• Prioritize requests based on urgency and importance.
• Handle investigations of incidents and ensure timely resolutions.

Skills

Analytical skills

Problem-solving skills

Communication skills

Experience with ServiceNow

Experience with Salesforce

Ability to work in multi-cultural environments

Knowledge of Global Distribution System

Flexibility and responsiveness

Education

Bachelor’s Degree in IT or Computer Engineering

Tourism or relevant work experience

Tools

ServiceNow

Salesforce

Job description

A leading travel technology firm is seeking an Implementation - Delivery Associate to support large-scale implementations and migrations of products and services. The role involves managing service requests, ensuring compliance with security standards, and requires a Bachelor's degree in IT or relevant fields. Candidates should have 2-3 years of experience in IT roles specifically within the travel industry, with skills in incident management and tools like ServiceNow and Salesforce. A hybrid work setup is available, and flexibility to work on weekends is essential.