Hybrid Tier I Network Operations Engineer

Capgemini; Pasay; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Capgemini Philippines is seeking a Tier 1 Network Operations Engineer to monitor client networks, manage incidents, service requests, and change implementations across WAN, LAN, Wireless, Firewall, and Data Center systems.

The role emphasizes continuous service availability through proactive monitoring, timely troubleshooting, and coordination of maintenance with strong documentation and cross-functional teamwork. Hybrid work setup available in the Mall of Asia area.

Qualifications

• Must have active CCNA certification.
• 2–3 years’ experience in network engineering / Network Operations.
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.

Responsibilities

• Respond to events from network monitoring tools and incidents using documented procedures; escalate when needed.
• Create and manage incident tickets and track progression through lifecycle.
• Provide hands-on support across routers, switches, load balancers, firewalls, and wireless devices.
• Participate in bridge calls, deliver clear input during incidents and escalations.
• Diagnose incidents using available tools and coordinate with vendors for resolution.
• Perform routine maintenance and implement scheduled changes per procedures.
• Create/update KBs, runbooks, and diagrams; document processes clearly.

Skills

CCNA certification

2–3 years network engineering

Communication skills

Documentation skills

Education

Bachelor's degree in Engineering/Computer Science/IT

Tools

Cisco IOS

NX-OS

Palo Alto

F5 BIG-IP

Job description

Capgemini Philippines is seeking a Tier 1 Network Operations Engineer to monitor client networks, manage incidents, service requests, and change implementations across WAN, LAN, Wireless, Firewall, and Data Center systems.

The role emphasizes continuous service availability through proactive monitoring, timely troubleshooting, and coordination of maintenance with strong documentation and cross-functional teamwork. Hybrid work setup available in the Mall of Asia area.