Hybrid Tier 2 Salesforce Admin | Flows & Reports

Jobs360; Angeles; Hybrid; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

Attendance bonus

Fixed weekends off

Social clubs

Job summary

Shore360 is seeking an experienced Tier 2 Salesforce Administrator to provide day-to-day technical and functional support across the business from our Philippines team. The role requires hands-on troubleshooting, strong Salesforce administration experience, and the ability to work with users across multiple countries and time zones.

Responsibilities include troubleshooting access, updating configurations, investigating Flow failures, data analysis, reporting, translating business needs into

Qualifications

• At least five years' experience in Tier 2 Salesforce support.
• Experience with reports, dashboards, Flows, validation rules and data management.
• Experience supporting a ticket-based service environment.
• Experience with sandbox testing and release-management processes is desirable.

Responsibilities

• Troubleshoot user access and permission issues.
• Review and update standard Salesforce configurations.
• Investigate Flow failures and automation errors.
• Analyse data and complete controlled bulk updates.
• Create meaningful operational and management reporting.
• Translate a business issue into a clear Salesforce requirement.
• Test solutions and confirm that the underlying issue has been resolved.
• Explain technical issues clearly to non-technical users.
• Distinguish between training, data, configuration, and development issues.

Skills

Salesforce

Reports & Dashboards

Flow Builder

Validation Rules

Data Management

Ticket-based Support

Customer Support

English Communication

Tools

Salesforce Sandbox

Release Management

Job description

Shore360 is seeking an experienced Tier 2 Salesforce Administrator to provide day-to-day technical and functional support across the business from our Philippines team. The role requires hands-on troubleshooting, strong Salesforce administration experience, and the ability to work with users across multiple countries and time zones.

Responsibilities include troubleshooting access, updating configurations, investigating Flow failures, data analysis, reporting, translating business needs into