Hybrid Team Lead - Workforce Management & Analytics

Marsh McLennan

Manila

Hybrid

PHP 1,200,000 - 2,400,000

Full time

8 days ago

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Benefits offered by this job

Hybrid work model

Job summary

Marsh in Manila (Six/NEO) is seeking a Team Lead - Workforce Management for a hybrid role requiring at least three days in the office. You will analyze production volume and workforce trends, create and update reports for forecasting and capacity planning, monitor real-time performance, and share data-driven recommendations with leaders to ensure service delivery is appropriately resourced.

Ideal candidates have 5-7 years in Workforce Management, hands-on SQL and Power BI, advanced Excel, and

Qualifications

5-7 years of workforce management experience.
Hands-on experience with SQL and Power BI.
Experience in real-time adherence, scheduling, capacity planning or forecasting.
Advanced Excel skills including VBA or macro development.

Responsibilities

Analyse production volume, arrival patterns and workforce trends to support planning and service delivery.
Create and update reports used for forecasting, capacity planning and scheduling.
Collaborate with Workforce Manager to produce locked forecasts and support workforce planning activities.
Monitor employee performance, schedules and real-time productivity through regular reporting.
Prepare daily, weekly and monthly reports and share data and recommendations with leaders by deadlines.
Consolidate staffing information, including vacation and sick leave data, to support business needs.
Communicate KPI performance and productivity trends to operational leaders.
Support and guide a small team as needed.