Hybrid Team Lead (20+ staff) - Operations & Client Delivery

Intogreat Solutions; Quezon City; Híbrido; PHP 900 000 - 1 600 000; Tempo integral

Resumo da oferta

Intogreat Solutions Philippines Inc in Quezon City is seeking an AU Team Lead Tier 2/3 for a hybrid role (two days on-site at Eastwood, QC). You will lead a mid-size team across accounting, insurance, mortgage broking and contact center domains, driving service delivery and client satisfaction while developing staff.

You will report to the Operations Manager and contribute to the leadership team, coaching staff, running meetings, and pursuing growth opportunities for existing clients.

Responsabilidades

• Lead a motivated, talented and productive team; build trusted relationships with clients while delivering services that delight them.
• Engage and lead a team of about 20 staff including delivering results, coaching, and developing staff.
• Ensure clients’ expectations on service delivery are achieved and identify opportunities for growth.
• Run team meetings, measure performance, monitor attendance, and manage underperformance or misconduct.
• Collaborate with SME coaches to ensure staff receive the technical training they require.

Descrição da oferta de emprego

Intogreat Solutions Philippines Inc in Quezon City is seeking an AU Team Lead Tier 2/3 for a hybrid role (two days on-site at Eastwood, QC). You will lead a mid-size team across accounting, insurance, mortgage broking and contact center domains, driving service delivery and client satisfaction while developing staff.

You will report to the Operations Manager and contribute to the leadership team, coaching staff, running meetings, and pursuing growth opportunities for existing clients.