Team Lead (McKinley West, Taguig) - Hybrid

TASQ Staffing Solutions; Taguig; Hybrid; PHP 50.000 - 80.000; Vollzeit

Zusammenfassung

TASQ Staffing Solutions is hiring a Team Lead for the McKinley West, Taguig site. The role operates in a voice-based support environment with a hybrid work setup after training; training on-site for 2-3 months.

The ideal candidate has at least 3 years of team leadership experience in insurance/financial/banking BPO or shared services, with experience monitoring CSAT, NPS, AHT and FCR metrics.

Qualifikationen

• Any College Degree is required.
• Minimum 3 years of experience leading a team handling insurance services/financial/banking accounts.
• Experience monitoring metrics such as CSAT, NPS, AHT and FCR.

Kenntnisse

Team leadership

Metrics monitoring

Ausbildung

Any College Degree

Jobbeschreibung

Team Lead (McKinley West, Taguig) - Hybrid

About the job Team Lead (McKinley West, Taguig) - Hybrid

About the job: Team Lead (McKinley West Taguig) | Hybrid

Work Setup: Amenable to working on-site during training (2-3 months), Hybrid work arrangement after training

Location: McKinley West, Taguig

Shift: Night Shift

Nature of Work: Voice

Requirements:

• Any College Degree is required.
• Must have a minimum of 3 years of experience leading a team handling insurance services/financial/banking account (Global Support BPO or Shared Services).
• Metrics/KPIs: Preferably with experience handling/monitoring metrics, e.g., CSAT, NPS, AHT, FCR