Team Lead - Insurance & Banking | Hybrid Night Shift

TASQ Staffing Solutions; Taguig; Hybrid; PHP 50,000 - 80,000; Full time

Job summary

TASQ Staffing Solutions is hiring a Team Lead for the McKinley West, Taguig site. The role operates in a voice-based support environment with a hybrid work setup after training; training on-site for 2-3 months.

The ideal candidate has at least 3 years of team leadership experience in insurance/financial/banking BPO or shared services, with experience monitoring CSAT, NPS, AHT and FCR metrics.

Qualifications

• Any College Degree is required.
• Minimum 3 years of experience leading a team handling insurance services/financial/banking accounts.
• Experience monitoring metrics such as CSAT, NPS, AHT and FCR.

Skills

Team leadership

Metrics monitoring

Education

Any College Degree

Job description

TASQ Staffing Solutions is hiring a Team Lead for the McKinley West, Taguig site. The role operates in a voice-based support environment with a hybrid work setup after training; training on-site for 2-3 months.

The ideal candidate has at least 3 years of team leadership experience in insurance/financial/banking BPO or shared services, with experience monitoring CSAT, NPS, AHT and FCR metrics.