Onsite Team Lead – Customer Care & Data Management

Intogreat Solutions; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Day 1 HMO Coverage + 2 Free Dependents

Mental Health & Wellness Support

20 PTO Benefits

Career Growth and Development

Supportive Leadership

Job summary

Intogreat Solutions in Eastwood, Quezon City is seeking experienced Team Leaders for Customer Care and Data Management, onsite with rotating schedules. You will lead and coach teams, manage performance, and drive quality and customer experience.

The role focuses on operational excellence, escalation handling, and continuous improvement, with a strong emphasis on people management and coaching.

Qualifications

• At least 2 years of experience as a Team Lead.
• Experience leading operational or customer-facing teams.
• Strong coaching, people management, and performance management experience.
• Experience managing KPIs, productivity, quality, and service levels.
• Ability to work onsite in Eastwood.
• Willing to work shifting schedules and rotating days off.

Responsibilities

• Lead, coach, and develop a team to achieve productivity, quality, and service-level targets.
• Manage daily operations, including workload allocation, attendance, capacity, and performance monitoring.
• Handle escalations, operational risks, and complex cases requiring leadership intervention.
• Conduct regular coaching sessions, performance reviews, and development planning.
• Analyze operational metrics, identify trends, and recommend improvements.
• Ensure adherence to company policies, SOPs, compliance standards, and quality requirements.
• Partner with internal stakeholders to address operational challenges and drive continuous improvement initiatives.
• Foster a culture of accountability, collaboration, and continuous learning.

Skills

Team Leadership

Coaching

People Management

Performance Management

KPIs

Job description

Intogreat Solutions in Eastwood, Quezon City is seeking experienced Team Leaders for Customer Care and Data Management, onsite with rotating schedules. You will lead and coach teams, manage performance, and drive quality and customer experience.

The role focuses on operational excellence, escalation handling, and continuous improvement, with a strong emphasis on people management and coaching.