Hybrid Software Support Specialist – Weekend Shifts

Tyler Technologies, Inc.; Taguig; Híbrido; PHP 360.000 - 480.000; Jornada completa

Descripción de la vacante

Tyler Technologies, Inc. is seeking a Software Support Representative to aid Tyler clients in using and understanding our products. You will resolve easy-to-moderate software issues through data analysis and troubleshooting, coordinating with a team as needed.

The role operates in a hybrid model with weekend work (Saturday/Sunday) and flexibility to work Friday or Monday, offering opportunities for ongoing product expertise development and customer interaction.

Formación

• One year of work experience in a customer service/technical support environment.
• Exceptional customer service aptitude.
• Experience working in a high-volume call center is preferred.
• Ability to work in a team environment to collaborate on resolving issues.
• Excellent written and verbal communication skills.
• Basic knowledge of database structures, including fields, tables, views, database objects, etc.
• Familiarity with legal terms and principles is desired.
• Knowledge and understanding of software development tools is a plus.

Responsabilidades

• Provide inbound phone, chat, or email software support to resolve easy-to-moderate client inquiries and problems effectively and efficiently.
• Communicate professionally with clients and coworkers.
• Assess issue urgency and prioritize across assigned clients.
• Solve problems in a dynamic environment and use established tools and processes.
• Record all details and progress in incident tracking systems.
• Collaborate with team members and provide assistance as needed.

Conocimientos

Customer service

Technical support

Teamwork

Communication skills

Problem-solving

Descripción del empleo

Tyler Technologies, Inc. is seeking a Software Support Representative to aid Tyler clients in using and understanding our products. You will resolve easy-to-moderate software issues through data analysis and troubleshooting, coordinating with a team as needed.

The role operates in a hybrid model with weekend work (Saturday/Sunday) and flexibility to work Friday or Monday, offering opportunities for ongoing product expertise development and customer interaction.