Associate Software Support Specialist

Tyler Technologies, Inc.; Taguig; Hybride; PHP 400 000 - 489 000; Plein temps

Résumé du poste

Tyler Technologies, Inc. in Bonifacio Global City, Philippines is seeking an Associate Software Support Specialist. This entry-level role provides basic software support for client use, functionality, and understanding of Tyler products and databases.

You will resolve issues through data analysis and troubleshooting using multiple development tools and team‑based testing. You will learn Tyler’s support processes, contribute to documentation, and expand technical knowledge while delivering

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Excellent interpersonal skills.
• Problem-solving and troubleshooting abilities.
• Strong organizational and analytical skills.
• Excellent written and verbal communication skills.
• Basic knowledge of database structures and SQL exposure.
• Experience with .NET and web technologies is desirable.

Responsabilités

• Provide basic-level software support for Tyler clients.
• Analyze data reports and web technologies to resolve issues.
• Determine when to escalate to a senior team member.
• Document details in the client management system.
• Assist with writing estimates and support process documents.
• Submit client issues to the development team as needed.
• Perform QA testing for software upgrades.
• Contribute to documentation and knowledge sharing.
• Expand technical skills and knowledge of Tyler products.

Connaissances

Interpersonal skills

Problem solving

Organizational skills

Analytical ability

Written and verbal communication

Database knowledge

Formation

Bachelor's degree in a related field or equivalent experience

Outils

SQL

.NET framework

HTML/XSL/XML

Microsoft Office

Software development tools

Description du poste

Software SupportBonifacio Global City,Philippines
Salary: PHP 444680.00 Annually

Do you possess a passion for people and a technological affinity? Are you looking for a challenging career with significant growth potential? Join the Tyler Technologies team! We are looking for tech-savvy problem solvers to provide consultative support in an entry-level software support role. In this position, you will provide basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The Associate Software Support Specialist is an entry-level position, learning how to ensure the timely resolution of client software issues through data analysis and functionality troubleshooting using multiple development tools, best-practice communication, team-coordinated testing, and other available tools for resolving issues. The Associate Software Support Specialist is expected to continually grow and expand knowledge of the product.

Responsibilities

• Provides inbound phone, web, or email software support to resolve client inquiries and problems that are easily solved. - Analyzes data reports, forms, and web technologies commensurate with the level of training and understanding.
• Determines whether to resolve issues personally or to refer to a more experienced team member.
• Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
• Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
• May assist with writing estimates for software modification specifications and documentation of support processes.
• May submit client issues to the development team for resolution as needed.
• Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required.
• May create or enhance documentation throughout the support process.
• Commits to expanding technological skills and knowledge of Tyler products.
• Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
• Performs other duties as assigned.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Excellent interpersonal skills.
• Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
• Strong organizational skills.
• Effective analytical ability, particularly in a technical environment.
• Excellent written and verbal communication skills.
• Basic knowledge and understanding of database structures, including fields, tables, views, database objects, etc.
• Exposure to relational databases or SQL is desired.
• Exposure to .NET framework (involving HTML, XSL, XML, and related technologies) is desired.
• Knowledgeable with Microsoft Office.
• Knowledge and understanding of software development tools are a plus.

2026 Training Class

New Hire Training Dates: December 14, 2026 - February 08, 2027 (8 weeks)